- How IT budgets are being spent
- Internal IT needs are impacting customer service
- CIOs are being overlooked
- Customer complaints in financial services
The elephant in the room for CIOs is that the majority of their budgets are being swalled up by internal projects rather than being spent on customer services. But there is also a shock in store for customers who might care to complain about shoddy treatment in the financial services industry...
CIOs don't have the time or the resources to focus on customer-facing projects because a major chunk of their IT budgets is being swallowed up by internal IT operations and maintenance and support expenses, according to research.