Civil servants 'pretended to be answerphones' to handle workload
Posted by Neil Davey in Customer experience on Wed, 10/03/2010 - 14:47
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Civil servants at the Department for Work and Pensions have claimed that they were told to pretend to be answer phones by their bosses, as they battled to deal with the high volume of calls during a national strike.
The civil servants, based in Carlisle, allege that between 12PM to 2PM on Monday they were ordered to respond to any callers with the message: “Due to the high volume of enquiries we are currently experiencing, we are unable to take your call.”
The outrageous claim came to light on Facebook, where it has been widely discussed, but workers have since contacted the News & Star to share further details.
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