Over two thirds of consumers believe contact centre managers should do more to prevent credit and debit card fraud.

That’s according to a new study by Syntec Telecom and Davies Hickman Partners, which found that only 14% of consumers feel confident that the organisations they buy from will keep their payment details safe.

The research also found that trust was a major issue as a whopping 80% of those surveyed believed some call centre agents may commit fraud by stealing the details given to them over the phone.

Simon Beeching, director of Syntec Telecom, said: “There is increasing pressure to comply with PCI DSS and we are delighted the research shows that merchants are keen to reassure customers of the integrity of their payment and data storage systems.”