Customers want High Street service levels from etailers
Just over a third of UK shoppers would buy more online if customer service and access to advice and support were improved, according to a study.
An online poll undertaken among 2,107 adults by YouGov on behalf of online merchandising software supplier Avail Intelligence revealed that three out of 10 consumers still prefer shopping on the high street because they believed that customer care was better (47%) and they were more likely to receive quality help and guidance (35%).
More...
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
- login or register to post comments
- Add to a social bookmarking site
