Customer engagement and service delivery ring true at call centre expo
- Customer engagement and service delivery dominate call centre event
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Customer engagement and service delivery dominated this year’s Call Centre & Customer Management Expo in Birmingham, as talk of the recession and the importance of customer retention and loyalty in precarious economic times still loomed large.
This was reflected in the key note speeches, which included customer service guru Mary Gober’s take on how to fully engage your people to deliver consistently superior service, and thoughts from leading business economist Dr Dominic Swords on the importance of excellent customer service against the global economic outlook.
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