Graduates filling call centres as roles become "more demanding"
One in three call centre workers now have university degrees, with graduates increasingly seeing such employment as a career opportunity amid dwindling options elsewhere.
According to a study among nearly 300 call centre staff undertaken by recruitment consultancy Hays Contact Centres and Top 50 Call Centres for Customer Service, some 43% of call centre managers have seen a rise in graduate applications despite the industry’s reputation for offering repetitive, badly paid work.
Geoff Sims, managing director of Hays Contact Centres, said: "Call centres are becoming more demanding of their staff so it isn’t surprising that the profession is attracting more people with degrees, particularly when we are still faced with a challenging economy and high unemployment levels."
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