NatWest customer charter branded a "joke"
Disgruntled consumers have branded Natwest’s customer charter as a "joke" and accused the bank of simply using it as a smokescreen to hide bad news.
The bank’s charter, launched only a few months ago to improve its image with customers, pledges to extend opening hours at its busiest branches and to maintain services where it is the only bank left in the community.
But French, a former Natwest area manager and current head of Campaign for Community Banking, claimed that, in reality, the bank was inconveniencing thousands of customers by closing branches and cutting opening hours instead.
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