Office Depot rolling out CRM in customer service drive
Office Depot is in the process of virtualising its European call centre network and introducing a Software-as-a-Service-based CRM offering in order to improve staff productivity and boost customer service.
The office products supplier, which has 10 contact centres in eight countries across Europe, has already implemented Transera’s SaaS-based virtual call centre software in order to route phone traffic to available agents no matter they are located.
More...
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
- login or register to post comments
- Add to a social bookmarking site
