Public sector call centres set to spark boom in outsourcing
Posted by slauchlan in Customer experience on Wed, 03/02/2010 - 13:32
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- Contact centres in the public sector are likely to be the next big growth areas for outsourcing.
Despite historically low uptake, contact centre outsourcing is likely to become the next big thing in the public sector as organisations attempt to cut costs, according to Ovum.
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