Retailers driving up customer service standards to aid recovery

Posted by Neil Davey in Customer experience on Thu, 28/01/2010 - 15:06

The recession has had a galvanising effect on customer service, according to the findings of the latest UK Customer Service Index (UKCSI), with the retail sector setting the standard on the back of strong Christmas trading.

Compiled by the Institute of Customer Service (ICS), the UKCSI reveals that the retail sector steadily improved its customer service standards throughout the recession, topping the Index ahead of the tourism industry and consumers services.

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