Super skill me: The six essential skills of the modern super customer service agent

Posted by Oke Eleazu in Customer experience on Fri, 13/11/2009 - 06:04
  • The six skills of the modern super customer service agent, including:
  • The ability to deal with a varity of communication platforms
  • Adept at complaint handling

The days of thinking customer service agents are unskilled are over. As Oke Eleazu reveals, the modern agent must be multi-disciplined to meet customer demands.

 

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