Telcos top customer service list of shame
Telco customer service levels are by far the worst in the UK, with one in four adults making a complaint over the last year but a mere 30% being happy with the way it was resolved.
These are the findings of a study undertaken by the Daily Mail’s Money Mail unit, the first in a new series investigating what the newspaper describes as the "parlous state of customer service in Britain".
The survey found that 4.1 million consumers – a huge 42% of the total – were unhappy with the service they received from their internet or phone providers over the last 12 months. This figure compared with 46% of banking customers and 49% of shoppers who were satisfied with the way in which their problems were handled.
The report also indicated that one in five of all grievances reported to phone companies related to incorrect bills or overcharging. Other problems included customers receiving bills for services to which they had not signed up, phone calls that were not returned as promised and engineers who failed to keep appointments.
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