Unhappy bank customers made to wait on the phone
Two out of five UK consumers are unhappy with the customer service provided by their high street bank, with an average phone call taking 74 seconds to answer and only one financial services provider deigning to respond to tweets.
According to surveys among 43,425 consumers by Which? Money, the average customer satisfaction score was 59%, with the big banks faring worst. Bank of Scotland came bottom of the league table with an overall rating of 43%, while Halifax came next with 46%, followed by Santander with 47%.
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