Customer Satisfaction

Customer satisfaction is a vital part of any customer retention strategy and helps ensure customer loyalty and a good customer experience

The articles and downloads here cover this aspect of customer experience in detail


Most popular stories

Customer satisfaction and staff performance: Time to re-evaluate evaluation?

2010-04-09 05:26
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If you don’t connect employees to customer experience and customer satisfaction in determining bonuses, you’re not going to get results, says Lior Arussy.

Customer satisfaction with retail sites rises - as Amazon continues to dominate

2010-01-05 10:48
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A new report reveals that customer satisfaction with retail websites hit an all-time high in the UK over Christmas.

Customer satisfaction hit by inflexible business systems

2009-12-15 16:29
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Underperforming software is having a damaging effect on the customer satisfaction of mid-to-large sized companies and hitting their share price into the bargain.

Customer happiness is not enough

2009-10-12 07:00
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Delighting customers. Exceeding their expectations. Creating happiness. Is it possible these objectives can work against you?

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