Social media being used in harmony with email by marketers - report

While marketers are using social media to enhance rather than replace email marketing campaigns, all too few are paying enough attention to the quality of customer lists or understand the returns generated by their promotional activity.

These are the findings of the fourth annual Email Marketing Industry Census undertaken among nearly 900 digital marketers between January and February this year by community-based publisher Econsultancy and email service provider Adestra.

The study indicated that email marketing now accounts for about 17% of the average digital marketing budget, up from 14% last year. Moreover, around 37% of respondents said that they now used the channel to encourage social network users to share content, while just under a third claimed that they intended to do so in future.

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