Utilities under scrutiny after mis-selling claims
An investigation by the UK energy regulator into four of the country's top utilities after a series of mis-selling claims has led a consumer watchdog to propose a ban on doorstep sales if new guidelines continue to be flouted.
Ofgem launched its probe following complaints that door-to-door and phone-based agents acting for all of the ‘Big Six’ energy companies were providing customers with misleading information and quotes that left them worse off after switching supplier.
But it is currently targeting the investigation only at the worst offenders – npower, Scottish Power, Scottish and Southern Energy and EDF Energy. Scottish Power was reportedly subject to the most complaints, with one out of every 100,000 customers objecting to its practices each year.
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