Watchdog clamps down on telco mis-selling
Telcos that engage in dishonest practices to win over new landline customers will in future face fines of up to 10% of turnover based on new rules from Ofcom that come into force today.
The watchdog said that it received more complaints about mis-selling and 'slamming' – an activity whereby consumers are simply switched from one company to another without their knowledge or consent - than any other practice in the fixed line market. Such complaints averaged about 750 per month over the last year.
Typical examples of mis-selling, meanwhile, included customers receiving calls from telecoms providers pretending to be another company and misinformation regarding total package costs. Others were not told that Minimum Contract Periods or Early Termination Charges may apply.
More...
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
- login or register to post comments
- Add to a social bookmarking site
