The popularity of the monolithic social networking site will fall as consumers begin to realise that it isn't such a great thing to bare all to the world  

What else did Will Beresford see in the social media crystal ball? 

 Enterprise feedback management is a really valid approach that not many people seem to be exploring. It could have a huge impact on your business. 

Join the customer engagement discussion group to share your thoughts

• The new Facebook user names and the benefits to your business
• Touchscreen tech just a novelty? 
• Are we engaging with customers?
• Any ideas on improving Twitter? 
• Want to start your own discussion?