In the UK for the RightNow European user conference, CEO Greg Gianforte discusses the firm's social CRM movements, customer experience in the age of consumer empowerment - and United Airlines' bete noire Dave Carroll.
RightNow Summit: Lost luggage, YouTube and the customer experience
Posted by slauchlan in Social CRM, Technology on Tue, 03/11/2009 - 11:29
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