Sloppy call centre practice exposes customer data to fraud risk

Posted by in Customer experience on Tue, 20/10/2009 - 11:23

Sloppy call centre practices are putting customer data at serious risk of idenity theft as over 95% of call centres are found to be breaking the rules for storing credit card details.

 

According to a new survey from call recording company Veritape, only 39% of call centre managers know the rules such as those drawn up by the Payment Card Industry (PCI) Data Security Council which cover how to store customer information once a call has been recorded.

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