Social CRM
As social networking and Web 2.0 have proliferated in recent years, so a new branch of customer relationship management has grown. Social CRM – sometimes referred to as CRM 2.0 – integrates social media and social networking platforms such as Twitter, Facebook, LinkedIn and YouTube into customer relationship management.
Here you can find the latest information on how to engage with customers and use these networks for customer analysis and feedback to improve all aspects of CRM.













