Cloudforce London: Will call centres join the Chatter-ing classes?
- Chatter is the new collaboration offering from Salesforce.com
- Unified communications providers may offer 'co-opetition'
- Contact centres may be slower to show interest in Chatter
Collaboration was the main topic of the crowd's chatter at Salesforce.com's CloudForce2 event in London last week as CEO Marc Benioff showed off the firm's latest offering to a UK audience for the first time.
Chatter, due to be released next year, is a platform for collaboration that closely resembles both Twitter and Facebook. It has Web 2.0 features including live status updates, targeted groups, event scheduling and task scheduling, but all within what is promised to be enterprise-level security and business functionality.
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