Jacada launches new CRM interface for call centre operations
Jacada has launched a new CRM interface aimed at improving how call centre staff interact with their organisation’s existing CRM system.
The product, Jacada UI for CRM, provides customer information in a single view, which the company says will help call centre agents handle customer calls more efficiently.
Features of the software also include prebuilt widgets for most major CRM applications, a drag-and-drop designer for building new customer-centric views and open integration standards.
More...
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
- login or register to post comments
- Add to a social bookmarking site
