Top Social CRM features

How to kick-start conversations with your customers

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Using social media to map the consumer journey to the customer experience

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Why online forums are a fast-track to customer-centricity

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From innovation to stagnation: Has social customer care gone stale?

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More Social CRM features

Anonymity vs accountability: Is it time for social media regulation?

Making social CRM pay: Consolidating data sets

What does Facebook Home mean for marketers?

Making social CRM pay: Seamless sales, marketing and service programmes

Latest Social CRM news

UPDATE: Yahooo! buys Tumbler for $1.1bn

Pinterest-brand partnership adds context to pins

Long Facebook ads likely to turn users off, study finds

Marketers prefer organic social tactics but ads most effective

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