a Sift Media publication

Technology

CRM technology supports the key processes of customer relationship management so that organisations can better track, analyse and organise its contact with prospective and present customers.

This page documents the latest developments in the world of CRM software and the CRM vendors.

Deloitte announces Salesforce.com partnership

10/02/2012 - 01:09

Deloitte has entered into a formal partnership with Salesforce.com to implement its social enterprise technologies at multinational and international companies.

Microsoft and 24/7 team to power customer service with Big Data

09/02/2012 - 01:06

Microsoft is planning a raft of applications and services that enable enterprises to anticipate consumer needs, simplify the consumer experience and learn from every consumer interaction.

Microsoft unveils Dynamics CRM Mobile

08/02/2012 - 09:10

The next Microsoft Dynamics CRM service update will include a new, Cloud-based, cross-platform, native mobile application, the software giant announced this week.

InsideView launches sales intelligence tool in the UK

07/02/2012 - 01:27

InsideView has started shipping a UK and Ireland edition of its sales intelligence product and has announced partnerships with eight integrators and resellers in the region.

Salesforce.com makes analytics u-turn after customer pressure

02/02/2012 - 01:21

Salesforce.com is to include analytics functionality in some versions of its CRM software after bowing to customer pressure and performing a u-turn on its pricing strategy.

Etailers urged to cater for the big spending silver surfers

02/02/2012 - 01:10

Online retailers that neglect the needs of older shoppers could be missing a trick, as new research shows that silver surfers are the UK’s biggest online shoppers.

Customer satisfaction with mcommerce on the up

02/02/2012 - 01:03

Customer satisfaction with mobile shopping is on the rise as the number of UK shoppers using their mobile devices to make purchases explodes, a new study has found.

Oracle reveals RightNow "road map" to revitalise CRM

01/02/2012 - 15:31

With the RightNow deal now closed, Oracle has become somewhat chattier about its intentions for the Cloud CRM firm.

Salesforce.com targets SME “sweetspot” with social service dashboard

31/01/2012 - 08:00

Salesforce.com is hoping to level the playing field for small to medium sized businesses with the launch of Desk.com, its new social media customer service dashboard.