Technology

CRM technology supports the key processes of customer relationship management so that organisations can better track, analyse and organise its contact with prospective and present customers.

This page documents the latest developments in the world of CRM software and the CRM vendors.

 

CRM systems criticised for poor customer analysis and profiling

Salesforce.com hit by outage - Twitter flooded by SF.com abuse/support

- 1 comment

Analyst forecasts double-digit growth for online retail

RightNow Cloud Service Agreement: Industry milestone or clever stunt?

- 2 comments

Two heads better than one for the New SAP?

Digital Economy Bill: YouTube threatened; ISPs outraged

Confirmit unveils latest multichannel feedback platform

Get off my Cloud: Ballmer talks Cloud, social interactions and the 60s

RightNow unveils "reinvention" of Cloud customer service agreements

- 1 comment

SAP and Sybase finally unveil mobile CRM offering

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What on earth is Cloud Computing?

 

For more on this topic, visit Stuart Lauchlan's comprehensive CRM guide to Cloud Computing.