a Sift Media publication

Technology

CRM technology supports the key processes of customer relationship management so that organisations can better track, analyse and organise its contact with prospective and present customers.

This page documents the latest developments in the world of CRM software and the CRM vendors.

CRM systems criticised for poor customer analysis and profiling

2010-03-12 13:24

customer_CRM_software_data_information_marketing_service_social

Only one in ten CRM users believe their system can accurately analyse and profile customer needs.

Salesforce.com hit by outage - Twitter flooded by SF.com abuse/support

2010-03-12 11:16 - 1 comment

Twitter was flooded by Salesforce.com users following a major outage - with Tweeters posting a mix of frustration and support for the provider.

Analyst forecasts double-digit growth for online retail

2010-03-10 14:08

Marketers must develop a multichannel sales and marketing strategy to take advantage of the growth, according to Forrester Research.

RightNow Cloud Service Agreement: Industry milestone or clever stunt?

2010-03-09 12:05 - 2 comments

Is RightNow Technologies' new Cloud customer service agreement a defining moment for the Cloud sector and CRM pricing - or a big publicity stunt?

Two heads better than one for the New SAP?

2010-03-09 04:09

"Normal service will resume shortly!" is the message from SAP's new co-CEOs as they look to calm jittery nerves among customers.

Digital Economy Bill: YouTube threatened; ISPs outraged

2010-03-08 16:12

The Digital Economy Bill proposes forcing internet service providers to block sites such as YouTube if they repeatedly infringe copyright.

Confirmit unveils latest multichannel feedback platform

2010-03-08 15:28

On the back of record breaking results, customer feedback software vendor Confirmit has unveiled its latest upgrade.

Get off my Cloud: Ballmer talks Cloud, social interactions and the 60s

2010-03-08 12:14

Once a topic met with reticence by Microsoft, now CEO Steve Ballmer can’t stop talking Cloud – whether it’s in relation to its social benefits or its origins in the 1960s.