Customer satisfaction hit by inflexible business systems
- Survey reveals underperforming software is having a damaging effect on the customer satisfaction
- Inflexible ERP systems are unable to react to changing needs
Underperforming software is having a damaging effect on the customer satisfaction of mid-to-large sized companies and hitting their share price into the bargain.
Many mid-to-large sized companies have admitted the lack in agility from their enterprise resource planning (ERP) system has left them with a dramatic drop in customer satisfaction of nearly 17%.
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