IBM integrates SugarCRM into LotusLive
SugarCRM has integrated its Software-as-a-Service-based CRM offerings with IBM’s LotusLive collaboration tools to enable marketers and customer service staff to seamlessly access online meetings and attach notes and documents to consumer records.
The move is the first fruit of the open source supplier’s decision to join IBM’s Global Alliance Portfolio in the Cloud Solutions area and integration work with other IBM SaaS-based products is expected to follow.
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