nanoRep, a customer service software company, has announced a mobile version of its floating, customer support widget for iOS and Android devices.
Consumers visiting mobile sites supported by nanoRep’s optimised widget will see it float onto the screen once a page loads. Users can then ask a question to receive an instant answer from nanoRep’s self-learning knowledge base. If the answer is not in the knowledge base, the widget automatically opens a customer-support email message or begins a live chat, depending on the ticketing options each online merchant has set up with nanoRep.
nanoRep CEO Doron Herzlich said: “Mobile has always been part of our plan, and we’re elated to launch a mobile optimized version of our signature support widget. Our customers demanded it, and their feedback about its sales impact for them has been phenomenal so far.”
Version 1.0 of the nanoWidget includes support through iOS 5.01 across all iPhone & iPad models and for Android 2.3 and higher. Version 2.0, due at the end of the month, will extend iOS support through 5.1.