Nuance, a provider of natural speech interface software for telecomms, enterprise and web-based systems, have announced their latest contribution to automated customer relations.
"Nuance Customer Support Suite" and "Nuance Order Management Suite", unveiled last week, are part of a suite of V-commerce (voice-enabled e-commerce) products and services. These new offerings are designed to voice-enable a range of customer relationship management (CRM) and e-commerce applications for corporations of all sizes.
Support for these products is offered by over 20 independent software vendors and system integrators, including BroadVision, Inc., Clarify Corporation, Deloitte Consulting, Ernst & Young, Oracle Corporation and PricewaterhouseCoopers.
According to Nuance, both products will be available for beta-testing in the fourth quarter of this year, and on general release in early 2000, at a cost of $2,500 per port or seat.
"We packaged the expertise we gained through hundreds of customer engagements into Nuance Enterprise Solutions," said Ronald Croen, president and CEO of Nuance. These off-the-shelf-packages will enable companies to quickly integrate a high-quality speech interface into their CRM and e-commerce systems, thus automating access to applications over the phone."
Oracle's Marcus Heth, vice president of call centres and telephony for Oracle corporation also voiced enthusiasm.
"Voice enabling CRM applications opens up a new and exciting channel for customers to interact with companies," he said.
"Nuance Enterprise Solutions will simplify the delivery of voice technology and enhance solutions such as Oracle CRM."