Software Supplement Part 3: Open source CRM still facing security concerns
- Open source CRM has been making the most active inroads into the enterprise
- 45% of people are using desktop applications such as OpenOffice.org.
- You’re probably using open source whether you know it or not
- CIOs still have concerns about open source, most notably in the area of security
Open source software is software for which the source code and certain other rights normally reserved for copyright holders are provided under a software licence that meets the Open Source Definition or that is in the public domain. It has been making some inroads in the enterprise and open source CRM is one of the most active fronts in this campaign. That said, market share for open source CRM offerings remain - below 1% through 2008 - according to Gartner. Cost is the primary adoption driver but other factors include vendor independence, flexibility and innovation.
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