Software Supplement Part 3: Open source CRM still facing security concerns
- Open source CRM has been making the most active inroads into the enterprise
- 45% of people are using desktop applications such as OpenOffice.org.
- You’re probably using open source whether you know it or not
- CIOs still have concerns about open source, most notably in the area of security
Open source software is software for which the source code and certain other rights normally reserved for copyright holders are provided under a software licence that meets the Open Source Definition or that is in the public domain. It has been making some inroads in the enterprise and open source CRM is one of the most active fronts in this campaign. That said, market share for open source CRM offerings remain - below 1% through 2008 - according to Gartner. Cost is the primary adoption driver but other factors include vendor independence, flexibility and innovation.
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
- login or register to post comments
- Add to a social bookmarking site
