The three secrets behind Google's innovation

Posted by in Social CRM on Mon, 09/11/2009 - 06:01

Google is regularly lauded as one of the most innovative companies on the planet, with the likes of BusinessWeek and Fast Company rating it on a par with the mighty Apple. Furthermore, it has succeeded in pushing the envelope without compromising customer service standards.

So what is behind its remarkable rise? What is it that enables Google to be so innovative? People operations director Liane Hornsey shares Google's secrets...

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