MyCustomer.com has been designed with the CRM professional in mind.
We listened to your feedback and have created a website that:
- addresses the day-to-day topical issues facing CRM and customer management professionals, including:
- Customer intelligence
- Customer experience
- Marketing
- gives an overview of the current trends and developments, including:
- Social CRM
- Technology
- encourages interaction, problem solving and knowledge sharing between members through:
- Any Answers
- Blogs
- Discussion groups
- delivers Europe's largest online library of CRM-related research, advice and other materials through the document library
- And don’t forget our twice-weekly email bulletins:
- On Monday, Louise Druce offers a round-up of the latest CRM trends and community discussion.
- On Thursday, Stuart Lauchlan focuses on developments in the world of CRM technology.
Register for your FREE MyCustomer.com account now.
New features – read on!
Control panel
One of the first things you’ll notice on the homepage is the control panel, positioned at the top right hand side of the page. It’s always on hand to give you access to commonly used features such as:
- editing your profile
- managing your email subscriptions
- private messages
- content alerts
- favourites library
Here is a quick tour of those new features:
Private messages
MyCustomer.com now gives you a private message inbox to contact and keep in touch with other members, organise messages into folders, and keep track of your contacts – without having to reveal your email address.
Content alerts
If you find an article or discussion that you’d like to be keep track of, you can add it to your content alerts and you’ll be notified of any new content added to the website. You can choose to receive these alerts hourly, daily or weekly.
Public profile
Once you’ve registered, you can choose to fill out your public profile. This allows other members to learn more about you and your business (at your discretion!), and also to connect with you via social networking sites such as LinkedIn and Twitter.
Your public profile can also display your company logo, the comments that you’ve made on the site, the articles or blogs that you’ve published, and which discussion groups you belong to.
You can also choose to allow other members to send you an email – but using our secure contact form that doesn’t reveal your email address.
Discussion groups
We have also introduced ‘discussion groups’, allowing you to set up your own area on MyCustomer.com for specific industry sectors, business topics, campaigns, or projects. Groups can be open, where new members can join freely, or private, where members join on an invitation-only basis and are approved by the group owner.
Discussion groups allow you to write your own articles, send newsletters to the group members, and set up your own forums – essentially, become a micro-publisher on your own specialist topics.
As a member of a group, you can control whether you receive updates and newsletters from the group owner.
Subscriptions
MyCustomer.com publishes two email bulletins every week, along with occasional supplements on specific business topics. We also have a new events & continuing professional development (CPD) bulletin, letting you know about courses, exhibitions and seminars that you might find of interest.
Blog
If you fancy showing the world your sagely view on CRM, or simply want to keep people up to date with how your company is managing customers, you can start blogging as soon as you create your free MyCustomer.com account.
Library
Whenever you find an article that you’d like to keep for reference, simply add it to your library. You can add and remove articles whenever you like, and your control panel keeps a handy list of your favourites.
Any Answers
This is a version of a forum specifically for answering business questions, where other MyCustomer.com members can contribute their replies, and you can choose to highlight which answer you consider to be the best one.
Please let us know what you think!
We hope that you like the new look MyCustomer.com, and we’d very much welcome your thoughts and any ideas for improvement. Do feel free to drop us a line at marketing@siftmedia.co.uk.
Kind regards,
Darren Falkingham
Head of Marketing