09.52Influencer marketing: The appliance of science
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18.13Gamification: It’s a science, it's an art… but is it sustainable?
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12.39Mitch Lieberman: Why social CRM demands coordination before collaboration
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46.55Expert views on the risks and rewards of social CRM
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06.40Brian Solis: How to set up company structure and culture for social media
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09.32Social CRM's destiny: From customer service to value co-creation?
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13.21Shaun Smith: Customer experience tips for building a bold brand
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Esteban Kolsky: Customer service's great social media conundrum
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