Webex

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I am interested in purchasing leader in real-time communications software and infrastructure for business meetings. I realise Webex is a major player in this market place, however i was if anyone has any experience with this product or any other players in the market??

ryan ferguson

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By admin
27th Nov 2003 20:13

Yes its an excellent product - that works - and it is head and shoulders above the others, such as BT Placeware, and cheaper

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By admin
27th Nov 2003 20:13

Yes its an excellent product - that works - and it is head and shoulders above the others, such as BT Placeware, and cheaper

Thanks (0)
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By admin
06th Jan 2004 13:43

Ryan,

A couple of years back I did extensive research on behalf of Sift into the various options for collaboration and online meetings software solutions available at that time. Although all the major players have updated their products since then, I think the underlying basics remain the same. The key factors to consider are
(1) Licence costs (as all products are ASP solutions, not purchases)
(2) Functionality (most are broadly the same)
(3) Cross-platform / browser operability with users
(4) Access to technical support and local telephone hubs for dial-up user conference calls
(5) Degree of customisation / branding.

Here are some comments on four of the major providers.

Webex (www.webex.com) still probably have the best and neatest technical solution. I particularly like their interface. It works across most browsers/platforms. There is a relatively slim package download to users. In 2002, a major disadvantage was that there was no UK telephone number for users to dial into for conferences (just a US number).

PlaceWare (www.placeware.com) is very similar to Webex but IMHO, not such a neat solution. In 2002 they had a UK servicing centre. Pricing was similar to Webex.

Raindance (www.raindance.com) was the company which, in my experience, really excelled at providing customor support. Their pricing was considerably cheaper with more pricing packages. The download package to users was particularly slim. Worth a look (not sure where they're at in 2004).

Finally, don't overlook Genesys (www.genesys.com). This is a solution with Sift continues to use with clients. The functionality is broadly similar, although there have been one or two reliability issues. It's good for smaller meetings of up to 20/25 participants. By comparison with the other providers, the licence fees are very low (around £25/month for a 15 seat licence). It's not as neat or visually appealing, but if what you want it all the basic functionality it works.

All these solutions can be customised and branded for additional cost, if required.

Tim Pickles,
Director of Best Practice,
Sift (www.sift.co.uk)

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By admin
27th Nov 2003 20:34

Ryan Depending on your needs. If you are looking for a solution that enables Web Meeting and secure Instant Messaging delivered as an immediate encrypted service, then take a look and talk to us. http://www.talk2utime.com
Our solution is fully brandable, usable in a wide variety of business situations including CRM. It can provide an immediate solution for an SME and is scalable and customisable to many 1000's. We provide the IoD new service - Director Online Meetings and we are a British company. Please feel free to contact us for a demonstration or to discuss your business needs.

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avatar
By admin
06th Jan 2004 13:43

Ryan,

A couple of years back I did extensive research on behalf of Sift into the various options for collaboration and online meetings software solutions available at that time. Although all the major players have updated their products since then, I think the underlying basics remain the same. The key factors to consider are
(1) Licence costs (as all products are ASP solutions, not purchases)
(2) Functionality (most are broadly the same)
(3) Cross-platform / browser operability with users
(4) Access to technical support and local telephone hubs for dial-up user conference calls
(5) Degree of customisation / branding.

Here are some comments on four of the major providers.

Webex (www.webex.com) still probably have the best and neatest technical solution. I particularly like their interface. It works across most browsers/platforms. There is a relatively slim package download to users. In 2002, a major disadvantage was that there was no UK telephone number for users to dial into for conferences (just a US number).

PlaceWare (www.placeware.com) is very similar to Webex but IMHO, not such a neat solution. In 2002 they had a UK servicing centre. Pricing was similar to Webex.

Raindance (www.raindance.com) was the company which, in my experience, really excelled at providing customor support. Their pricing was considerably cheaper with more pricing packages. The download package to users was particularly slim. Worth a look (not sure where they're at in 2004).

Finally, don't overlook Genesys (www.genesys.com). This is a solution with Sift continues to use with clients. The functionality is broadly similar, although there have been one or two reliability issues. It's good for smaller meetings of up to 20/25 participants. By comparison with the other providers, the licence fees are very low (around £25/month for a 15 seat licence). It's not as neat or visually appealing, but if what you want it all the basic functionality it works.

All these solutions can be customised and branded for additional cost, if required.

Tim Pickles,
Director of Best Practice,
Sift (www.sift.co.uk)

Thanks (0)