Make sure you never miss a MyCustomer.com bulletin
Add us to your email 'safe list' or personal address book
To ensure that email bulletins are not sent to your junk email folder, you will need to add the email address to your email browser's safe list or address book.
If you are not sure how to add an address to your email safe list, check with your email service provider. Alternatively you can refer to the following instructions if you are using AOL, Cloudmark SpamNet, Hotmail, McAfee Spamkiller, Outlook, SpamAssassin or Yahoo. There are also basic instructions for other email providers at the bottom of the page.
To add this email address to Outlook, click here.
AOL 7, 8
To ensure that you receive your email bulletin, place the email ID in your AOL address book. Here's how: go to keyword mail controls:
- Select the screen name to which the bulletin is sent
- Now choose customise mail controls' for this screen name
- For AOL 7.0, include in the section, 'exclusion and inclusion parameters', the domains from which email is sent: www.mycustomer.com
- For AOL 8.0, choose 'allow mail from AOL members and addresses listed'
- Type: www.mycustomer.com
- Click add
- Choose OK displayed at the bottom
AOL 9.0
The best way to ensure that you will receive your email bulletin is to place the email ID in your 'person I know' buddy list. All mail you receive from this email ID will pass through the filters. So, make sure that when you join up for an email bulletin, it is added to your buddy list.
Cloudmark SpamNet
- Select Cloudmark |options... from the Cloudmark SpamNet toolbar in Outlook
- Click advanced
- Go to the whitelist tab
- Click the add button
- Type: @mail.mycustomer.com
- Click OK
- Click OK
- Click yes
- Click OK
Hotmail
To ensure that email bulletins are not sent to your Hotmail junk email folder, you can add the email bulletin address or domain (a domain is the portion of the email address that comes after @ e.g. @mail.mycustomer.com) to your Hotmail safe list.
- Go to the options page (upper right of screen)
- On the left side of the page, click mail, and then click junk email protection
- Click on safe list
- Type the address or domain (a domain is the part of an email address that follows the @ sign) from which you always want to receive messages, and then click add
- Click OK
McAfee Spamkiller
- Click friends from the sidebar
- Click Add
- Type: @mail.mycustomer.com
- Click OK
Outlook 2000
- From the menu, select tools | address book
- Click new | new contact
- In the display field, type ‘MyCustomer.com’
- Under email addresses, type @mail.mycustomer.com and click add
- Click OK
Outlook 2003
In Outlook 2003, the junk email filter is turned on by default. The first time Outlook 2003 moves a message to the junk email folder, it will notify you with a dialog box. To change junk email settings in Outlook 2003: on the tools menu, select options:
- In the options dialog box, in the email section, click junk email.
- Choose the level of junk email message protection you want. Click OK
- To add a sender to your safe senders list, safe recipients lists, or blocked senders list:
- Right-click on a message from the sender
- Point to junk email, and click either add sender to safe senders list, add sender to blocked senders list, or add recipient to safe recipients lists
SpamAssassin
- Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:
- whitelist_from @mail.mycustomer.com
- Save the user_prefs file or move the updated copy to your .spamassassin subdirectory
- If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa
Yahoo
Yahoo mail uses a combination of bulk mail folders and filters. If you are not receiving your email bulletin, check your bulk mail, locate the filtered email bulletin, and choose 'this is not spam', next to the 'from' field. Or to create a filter for your email bulletin:
- In Yahoo mail, click the mail options link on the top-right navigation bar, and then choose filters located on the left side of the page, under the spam column
- To create a new filter, click the add filter link on the filters page
- Choose the field you want to match in the incoming message. For example, select the one of the following headers: from, to/cc, subject, or body to match
- Choose the criterion by which you want a match to be made. For example: contains, ends with
- Enter the text string to compare
- Choose the destination folder to which you would like the message delivered. For example: mycustomer.com. Note you can create a folder by selecting [new folder]
- If you have more than one filter, you'll also see 'up' and 'down' arrows to the right of the filter list. Use these buttons to select the placement of your new filter within your existing sequence of filters
- Filter order is important because filter 1 will be the first filter applied to an incoming message, filter 2 will be the next, and so on until a match is made or all filters are passed. If no filters match an incoming message, it will be delivered to your inbox
- Be sure to click the add filter button to put your new filter into effect, after you've selected a folder in which to file the email
Other
If the email bulletin is being filtered, try adding @mail.mycustomer.com to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or email your ISP's technical support and ask how you can be sure to receive all email from @mail.mycustomer.com.
Domain: If they need to know the domain we're mailing from, tell them: mycustomer.com.