MyCustomer

Loyalty

The perils of blindly using customer effort score

Customer effort score is now one of the most important customer experience metrics. But in the wrong circumstances it can drive negative consequences.

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Sweat
Engagement
Sponsored

CX Leader of the Year: Applications close Friday

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CX Leader of the Year 2021 deadline extended by 2 weeks to 1st October 2021
Voice of the Customer

Should you stop serving unprofitable customers?

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Any Answers comment Icon 9
Treating customers
Loyalty

11 ways to improve CX with behavioural science

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behavioural science
Voice of the Customer

Should you offer bonuses for NPS improvements?

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Fist money
Engagement

Why no CRM software holds the key to improving CX

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key
Ecommerce

Why brands must consider Amazon's role in their CX

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amazon
Engagement

How do you find the right CX KPI for your company?

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Customer experience key performance indicator
Engagement

How can a customer room solve siloed thinking?

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Siloed thinking
Engagement

How to kickstart your career in CX management

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Customer experience training
Strategy

Is customer experience replacing advertising?

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CX advertising
Data

What is authenticity & why is it important to CX?

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speak no evil
Management

The new job roles helping customer service evolve

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Customer service jobs are evolving
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CXLOTY people

Resources

Report
Sponsored

Why EX is the key to delivering customer empathy

Empathy has never been a more important topic. Download this report to find out more on examining the link between empathy and employee experience.

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Whitepaper
Sponsored

Why self-service is essential for web portals

liferaycover
Report

CEM Maturity Model: Measure & improve your CX

CEM
Whitepaper
Sponsored

Designing a world-class CX approach

table top
Webinar
Sponsored

OnDemand webinar:How to automate customer journeys

CX

Featured hubs

Engagement
Sponsored

Change management and your CX programme

Customer experience programmes are great at surfacing ideas and outlining actions. But implementing and sustaining effective CX change is hard! To...

By
MyCustomer
change management
Channels
Sponsored

The role of AI in creating human-centred customer service

The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic. With many businesse’s staff and...

By
NICE inContact
AI human customer service
Engagement
Sponsored

The essential role of empathy in customer service

With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...

By
Genesys
Empathy heart
Voice of the Customer
Sponsored

How to meet changing customer expectations

The coronavirus pandemic has transformed how we serve and communicate with our customers. This hub will provide a deep-dive into the behaviour and...

By
Intouch Insight
Chameleon
Engagement
Sponsored

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

By
CX Leader of the Year
Toolkit
Management
Sponsored

Delivering customer service during COVID-19

With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...

By
MyCustomer
Corono virus hub

Digital events

Webinar
Sponsored

How to unify customer service and marketing for winning CX

28 Sept 2021
orlo
Webinar
Sponsored

How to deliver personalised customer engagement with a hybrid workforce

On Demand
Customer engagement
Webinar
Sponsored

What is the ‘modern enterprise experience’ - and how can it help us prosper?

On Demand
Calabrio webinar

Industry insights

Read more Industry insights
Sabio

HomeServe UK selects Sabio for conversational AI

HomeServe UK & Sabio develop and deploy an innovative automation and AI solution 85% of customers entering the HomeServe UK’s AI successfully...

Sabio logo
eGain

eGain launches the Knowledge Hub™

eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context...

egain
Genesys

Genesys Announces 1st Half Fiscal Year 2022 Growth

Genesys grows new booking and subscriptions more than 100% year-over-year as companies adopt its Experience as a Service SM Vision LONDON, September...

genesys-logo-mono
NICE inContact

NICE expands partnership with Cloud9

Cloud9 customers will benefit from NICE’s end-to-end cloud compliance suite that bridges communications capture and surveillance, powered by AI and...

Nice InContact
eGain

Crypto exchange selects eGain for customer service

Sunnyvale, CA (September 1, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a...

egain
eGain

eGain Knowledge Hub now available on SAP® store

By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for...

egain

Trending

Voice of the Customer

Should you stop serving unprofitable customers?

All customers are not created equal - some are more profitable, while some are downright difficult. So should customers be treated differently?

by
Any Answers comment Icon 9
Treating customers
Loyalty

The perils of blindly using customer effort score

by
Any Answers comment Icon 1
Sweat
Loyalty

11 ways to improve CX with behavioural science

by
behavioural science
Engagement

Branded experiences: How to align CX & marketing

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Aligning marketing CX
Data

How to recruit and retain analytics talent

by
Recruiting analytics
Engagement

Why ordinary CX is better than extraordinary CX

by
Ordinary WOW experiences
Engagement

4 qualities consistently found in CX superstars

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Any Answers comment Icon 1
microscope science customer experience
Management

Can you deliver customer empathy without EX?

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MyCustomer report examines the link between customer empathy and employee experience
Engagement

5 themes that will define future customer journeys

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shopping trolley
Strategy

Should the CX leader oversee marketing?

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chief customer officer marketing
Loyalty

Should companies prioritise service or experience?

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Scales service experience
Loyalty

Time running out to enter CX Leader of the Year!

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CX Leader of the Year
Loyalty

How do you foster a customer-centric culture?

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Tattoo customer culture
Voice of the Customer

8 actions to simplify customer listening

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Customer listening
Report
Sponsored

Why EX is the key to delivering customer empathy

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