MyCustomer: Customer-centric tips for marketing, sales & service

Restructuring for CX success

Why your company isn't structured for CX

19th Aug 2019

1 comment

16th Aug 2019

Can you treat customers like they're your friends?

15th Aug 2019

How to hire a journey manager

2019 chatbots guide

13th Aug 2019

Which chatbot works best for your business?

12th Aug 2019

1 comment

What is agile CX and how do you deliver it?

9th Aug 2019

The difference between CX and customer feedback

15th Aug 2019

CX Leader of the Year 2019: Entries now closed

Featured Hubs

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

A roadmap to CX success

Events

Webinar

What do customers want from their retail relationships? Jewels banner

17th Sept 2019

What do your customers really think about you?

Webinar

22nd Aug 2019

Contact centre benchmarking stats and service trends revealed

Webinar

11th Sept 2019

Evolution or revolution? Why CX rock stars need both

Webinar

On Demand

How to measure your CX maturity – and deliver a world-class programme

Industry insights

EmployBridge moves hundreds of agents to Talkdesk

Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent Assist EmployBridge to...

Contact centres

By Confirmit | 14th Aug 2019

Industry expert promoted to Confirmit consult lead

Appointment marks continued focus on best practice and partnership London, UK, New York, NY and Oslo, Norway: 14th August 2019: Confirmit has...

Voice of the Customer

By Talkdesk | 13th Aug 2019

John Paul concierge services move to Talkdesk

John Paul, #1 luxury concierge services firm, moves to Talkdesk Exclusive provider of luxury and premium loyalty solutions chooses a new contact...

Technology

By 8x8 | 12th Aug 2019

8x8 Partners with CLC World Partners

Resort Operator Moving to 8x8 Solution for 170 Contact Centre Agents London – 12th August 2019 – 8x8, a leading Software-as-a-Service provider of...

Engagement

19th Aug 2019

Get buy-in from your entire executive team

Get aligned with your fellow executives You already know it’s important to effectively drive digital experience. But before you can...

16th Aug 2019

How to improve CX by designing for reliability

In this post originally published in 2016, Jeanne Bliss explains the importance of design for reliability, or proactive experience...

14th Aug 2019

3 foundations to foster a customer-centric culture

What can an organisation trying to transform the culture of their business consider doing? Ian Golding shares three best practices. I speak...

13th Aug 2019

How to boost CX from inside your company

CX strategy cultivates relationships between your customers and your company throughout the customer journey. To do this successfully over...

9th Aug 2019

Are you delivering personalised experiences?

8th Aug 2019

1 comment

Competition concerns driving CX tech investment

8th Aug 2019

1 comment

Is a metrics mindset undermining your CX?

7th Aug 2019

1 comment

How to deal with difficult customers

The importance of endings in CX

6th Aug 2019

What is the 'crack of doubt' and how to counter it

5th Aug 2019

11 reasons why customer service chatbots fail

5th Aug 2019

2 comments

How to use diary studies for customer insight

The role of customer success managers

2nd Aug 2019

Why your customer success team could be fake

1st Aug 2019

The path to personalisation

1st Aug 2019

Build a CX program and transform your business

1st Aug 2019

Who is hiring journey managers - should you too?

31st Jul 2019

3 comments

MyCustomer

Why your company isn't structured for CX

Can you treat customers like they're your friends?

How to hire a journey manager

Which chatbot works best for your business?

What is agile CX and how do you deliver it?

The difference between CX and customer feedback

CX Leader of the Year 2019: Entries now closed

Featured Hubs

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

A roadmap to CX success

Events

What do your customers really think about you?

Contact centre benchmarking stats and service trends revealed

Evolution or revolution? Why CX rock stars need both

How to measure your CX maturity – and deliver a world-class programme

Industry insights

EmployBridge moves hundreds of agents to Talkdesk

Industry expert promoted to Confirmit consult lead

John Paul concierge services move to Talkdesk

8x8 Partners with CLC World Partners

Get buy-in from your entire executive team

How to improve CX by designing for reliability

3 foundations to foster a customer-centric culture

How to boost CX from inside your company

Are you delivering personalised experiences?

Competition concerns driving CX tech investment

Is a metrics mindset undermining your CX?

How to deal with difficult customers

What is the 'crack of doubt' and how to counter it

11 reasons why customer service chatbots fail

How to use diary studies for customer insight

Why your customer success team could be fake

The path to personalisation

Build a CX program and transform your business

Who is hiring journey managers - should you too?

Are we over-engineering customer experiences?

Latest resources

MyCustomer

Popular resources

Featured Hubs

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

A roadmap to CX success

Events

Industry insights

Trending