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MyCustomer
22nd Jun 2018
What will Instagram's IGTV mean for marketers?
21st Jun 2018
6 ways to check your CRM is being used properly
21st Jun 2018
Time for a 'Total Social Media Care’ philosophy?
22nd Jun 2018
Blog
Why you shouldn't pay staff for delivering good CX
By
Forrester
Independent research and advisory firm
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14th Jun 2018
3 enterprise areas where AI can turn buzz into biz
14th Jun 2018
Why marketers' metrics are all wrong
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6 steps to monitoring your customer service
Management
Help internal customers look after external ones
Management
The 20 funniest customer service stories
Management
What can luxury brands teach us about service
Management
UK to get parliamentary group on customer service
Management
Martin Hill-Wilson: The perils of 2016 predictions
Behavioural marketing
Understanding customer emotions
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