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MyCustomer
24th Sep 2018
How do you measure your employee engagement?
20th Sep 2018
The 2018 VoC buyer's guide
21st Sep 2018
The perils of changing a popular loyalty programme
21st Sep 2018
Blog
14 hacks for your CX business case
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Forrester
Independent research and advisory firm
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19th Sep 2018
Why ignoring customer feedback can be a good thing
18th Sep 2018
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User acceptance testing your marketing technology
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9 sample customer journey maps to learn from
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What is CRM? The beginner's guide to CRM
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Help internal customers look after external ones
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The 2018 VoC buyer's guide
26th Oct 2017
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The customer emotion guide
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CX Professionals: How to Increase the ROI
10th Sep 2018
London, 10th September 2018. In order to meet today’s increasingly complex customer requirements and create a sustainable competitive edge, CX...
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Risk-free “AI Value in 30 Days” Program
7th Sep 2018
Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP Sunnyvale, CA and...
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CXForum 2018 – Driving Enterprise CX
29th Aug 2018
October 10th 2018, The Waldorf Hilton, London We are delighted to welcome our speakers from market leading companies such as Allianz, British Airways...
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The General® deploys eGain
22nd Aug 2018
Sunnyvale, CA (August 22, 2018): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions today announced that The...
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