MyCustomer: Customer-centric tips for marketing, sales & service

Strategy

29th Sep 2023

Show customers the value of your relationship

In an increasingly competitive SaaS world, proving the value of your products and services is how you can measure up and stand out in the crowd.

Philipp Wolf

Creative collage of group of people communicating, having business discussion stock photo

Management

28th Sep 2023

Meet the CX Leader of the Year finalists

Sabine Groven

CX Leader of the Year branded image with three headshots

Engagement

27th Sep 2023

Don't overlook the role of employee emotion

Peter Dorrington and Björn Kälin

Hand holding string which forms a brain inside woman's head

Engagement

26th Sep 2023

The future of CX is intelligent adaptive messaging

Ken Rapp

Two people hand in hand, one's head is a giant mouth and the other's a giant ear

Management

25th Sep 2023

CX Leader of the Year: Get ready for the finalists

Sabine Groven

CX Leader of the Year branded image with three silhouettes

Strategy

22nd Sep 2023

Avoid falling victim to the hype cycle

Hannah Grap

Two photos of the same woman looking confused at phone

Technology

21st Sep 2023

Why AI won’t threaten personalisation

Mary Nelson

AI hand coming out of phone, touching finger with man

Management

20th Sep 2023

Help internal customers look after external ones

Stephanie Edwards

Strategy

19th Sep 2023

Tech accessibility in digital marketing

Greg Blazewicz

Strategy

18th Sep 2023

The secret weapon for a successful media strategy

Lucie Pearce

Man and woman on a paper plane with a brain. They are on their laptops. It's an abstract collage.

Technology

15th Sep 2023

Transparency can bridge the AI 'trust gap'

Sabine Groven

Two hands shaking on light blue background

Engagement

14th Sep 2023

A four-day week is not the answer to EX

Olga Potaptseva

employee sitting on calendar with done and cancelled work

Management

13th Sep 2023

How to satisfy frugal shoppers

Anna Uprichard

Every session on demand

Returning for 2023, our latest sessions will see a selection of noted customer experience leaders and commentators exploring and unpacking some of the most pressing CX trends affecting leaders today. Amongst our guests are author Matt Watkinson, CEO of the Institute of Customer Service Jo Causon, CX experts Alex Mead and Graham Hill, and many more. New sessions announced throughout the rest of the year.

Resources

Ebook

Sponsored

How Foot Locker created personalised experiences

Discover how Foot Locker is harnessing the power of customer data to truly transform experiences for today and in the future.

Whitepaper

Sponsored

Creating loyal customers starts with you

Whitepaper

Sponsored

How Addison Lee Group applied Sabio’s VoC solution

Whitepaper

Sponsored

How the Singapore government's chatbot enriched CX

Report

Sponsored

Transform your contact centre

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

Customer experience leaders in focus

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable...

CX Leaders of the Year

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leaders of the Year

Businessperson on skateboard with laptop in hand

Management

Digital events

Webinar

30th Jun 2022

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Calabrio