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MyCustomer
16th Nov 2018
How can a customer data platform improve CX?
16th Nov 2018
Blog
Why customer experience is coming under fire
By
Forrester
Independent research and advisory firm
13th Nov 2018
How to drag agent experiences into the digital age
15th Nov 2018
Why are customer success managers so important?
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13th Nov 2018
Getting organisational buy-in for CX from outliers
12th Nov 2018
What the ECCCSAs reveals about staff engagement
Popular resources
23rd Oct 2018
5 WEM strategies to drive better CX
Calabrio
25th Jun 2018
Customer journey mapping research report 2018
Quadient
31st Oct 2018
How Salesforce + Sitecore = individual experiences
Sitecore
19th Jul 2017
A framework for your brand to measure & improve CX
4th Apr 2018
AI in the contact centre: pitfalls to avoid
IFS - mplsystems
14th Nov 2018
How the value of customer bases can be misleading
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StepStone implements MaritzCX Platform
16th Oct 2018
London, 16th October 2018. StepStone has raised its dialogue-oriented feedback flow in Germany to the next level with the help of MaritzCX 's...
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Altitude enhances its Xperience Suite with eGain
11th Oct 2018
Sunnyvale, CA and Newbury, UK (October 11, 2018): eGain ( NASDAQ: EGAN ), the AI-powered customer engagement platform provider, today announced that...
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OTP Bank Selects eGain
25th Sep 2018
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner...
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CX Professionals: How to Increase the ROI
10th Sep 2018
London, 10th September 2018. In order to meet today’s increasingly complex customer requirements and create a sustainable competitive edge, CX...
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Management
Why are customer success managers so important?
16th Nov 2018
The truth about what customers want
Artificial intelligence (AI) is changing the entire business landscape and companies implementing AI solutions are recognizing operational...
16th Nov 2018
Driving customer-centric business strategies
Executives want to build business strategies founded on the wants, needs and hopes of their customers, yet most are overlooking the...
16th Nov 2018
The danger of digital customer service
Why digital self-service without true omnichannel strategies risks the entire CX This year, digital channel interactions are expected to...
15th Nov 2018
Improving engagement throughout the customer journey
Customer expectations of brand interactions have never been higher, and consumers today expect a satisfying, joined-up and consistent...
9th Nov 2018
Are you a CX leader or fad surfer? Take our test
9th Nov 2018
How to tackle CRM’s most common obstacles
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8th Nov 2018
5 wrongs to turn right for service success
7th Nov 2018
When do B2B customers want to speak to salesmen?
6th Nov 2018
CX champions
How Volvo aligns CX expectations with its brand
5th Nov 2018
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When should you ask for customer feedback?
2nd Nov 2018
Do you know the value of your customer database?
1st Nov 2018
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Why marketers must put aside the journey maps
31st Oct 2018
The evolution of customer journey mapping
31st Oct 2018
Using customer journey maps as a strategic CX tool
31st Oct 2018
Why a CRM transformation project is like Formula 1
30th Oct 2018
What the ECCCSAs has revealed about call centres
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