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Loyalty

Emotional attachment is the key to customer growth

A new study of over 18,000 customers has found that emotional attachment is the biggest driver of business value. So what should organisations do?

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Emotional attachment
Engagement

What does it take to be CX Leader of the Year?

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Winners
Engagement

How 12 brands created long-term customer equity

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Money tree CX finance
Engagement

"There's some confusion that CX needs to be sexy"

Tara
Engagement

To be a successful CX leader, don't be a Boris

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Boris
Management

How to build and scale customer success

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Building
Engagement

Why you should enter CX Leader of the Year

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cxloty
Voice of the Customer

Customer listening is your best long-term strategy

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Ecommerce

Why TikTok's social commerce venture failed

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TikTok
Ebook
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Optimise your contact centre customer experience

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4 evaluation essentials for personalising service

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How Deliveroo delivers great CX with AWS

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Report
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Want to get more out of your contact centre?

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Consumer behaviours & motivations

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CX's future in travel, tourism and hospitality

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The digital empathy report 2022

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Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.
Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

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CX Leader of the Year
Toolkit
Management

Building empathy-centric customer service

With the coronavirus pandemic dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to...

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Genesys
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Engagement

Change management and your CX programme

change management
Channels

The role of AI in creating human-centred customer service

AI human customer service
Loyalty

Corporate social responsibility and the customer experience

Corporate responsibility
Management

Delivering customer service during COVID-19

Corono virus hub

Digital events

Webinar

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences Getting back to basics: The pursuit of seamless customer experiences
Webinar

Why knowledge management is the missing ingredient in CX

Digital transformation Why knowledge management is the missing ingredient in CX
Webinar

How digital transformation can improve your B2B omnichannel customer experience

MYC & PROS webinar How digital transformation can improve your B2B omnichannel customer experience
Webinar

How to empower your customer service staff and keep the Great Resignation at bay

evaluagent&myc How to empower your customer service staff and keep the Great Resignation at bay

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Loyalty

Emotional attachment is the key to customer growth

A new study of over 18,000 customers has found that emotional attachment is the biggest driver of business value. So what should organisations do?

by
Emotional attachment
Engagement

To be a successful CX leader, don't be a Boris

by
Any Answers comment Icon 1
Boris
CRM

The truth hurts: Why CRM is growing but gruelling

by
Any Answers comment Icon 2
Voice of the Customer

What makes a great customer feedback manager?

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Winning
Sales performance

Social media strategy dominating sales training...

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Management

Sony & Adidas named amongst service list of shame

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Any Answers comment Icon 2
Thumbs down
Engagement

Engage22 & the opportunity to evolve CX with EX

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Verint
Voice of the Customer

Why your customer feedback data isn't actionable

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Any Answers comment Icon 7
Customer feedback
Engagement

How to make CX the cornerstone of a merger

by
Vodafone merger
Engagement

Manufacturing needs a CX remodel

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Manufacturing
Technology

Contact centres close to breaking point

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Phone anger
Technology

Why we need a new way to look at CX technologies

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Binoculars customer experience vision
Voice of the Customer

Help! My NPS is failing! What should I do?

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Any Answers comment Icon 1
Help
Engagement

What are the challenges impeding CX improvements?

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CX limitations
Technology

Why is best-of-breed CX tech being snubbed?

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best of bred
Engagement

Re-skill, up-skill and transform your workforce

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We can do it
Engagement

How to stop your customers' bad behaviour

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Stop bad behaviour

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