MyCustomer: Customer-centric tips for marketing, sales & service

5th Dec 2022

Is Frontier right to close its call centres?

Customers of Frontier Airlines are no longer able to speak to a support agent on the phone, following its transition to purely digital service.

Neil Davey

Loyalty

1st Nov 2022

Take our CX survey & get first access to the paper

Neil Davey

Technology

29th Nov 2022

Brands and consumers clash over the metaverse

Rhys Fisher

Loyalty

2nd Dec 2022

Why it's time for brands to put loyalty on pause

Scott Logie

Engagement

1st Dec 2022

3 topics that shaped the CX world in 2022

Neil Davey

Engagement

30th Nov 2022

Does customer-centric culture fix quiet quitting?

Ed Murphy

Engagement

11th Nov 2022

"Focus on small wins not big wins for CX success"

Management

28th Nov 2022

There are only 3.5 ways CX leaders can cut costs!

Maurice Fitzgerald

Engagement

25th Nov 2022

What should be in CX leaders' 2023 budgets?

Neil Davey

Data

24th Nov 2022

Why age demographics are next to useless in CX

Suzanne Steele

Engagement

23rd Nov 2022

The best customer experience books of 2022

Ricardo Saltz Gulko

Data

22nd Nov 2022

Reimagining CX: Virgin Red's Dave Robinson

Timothy Biddiscombe

Technology

21st Nov 2022

Brands overhauling outdated CX data strategies

Rhys Fisher

CX data strategies need overhauling - 2 men in a filing cabinet

Brand Directory

Explore every solution provider and consultancy in the CX market

Browse our directory of 100+ customer experience technology providers and consultancies to find the solutions to all your CX needs

Learn more

Resources

Ebook

Sponsored

Optimise your contact centre customer experience

Boost your contact centre with machine learning and analytics Modernise your customer experiences by introducing artificial intelligence and machine...

Toolkit

Sponsored

The customer service-led growth playbook

Ebook

Sponsored

4 evaluation essentials for personalising service

Report

Sponsored

CEM Maturity Model: Measure & improve your CX

Ebook

Sponsored

The final rant: Making CX a c-suite priority

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leader of the Year

Management

Building empathy-centric customer service

With the coronavirus pandemic dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to...

Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Management

Delivering customer service during COVID-19

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Sabio