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Science CX skills

What are the core skills CX leaders require?

Loyalty
19th Feb 2019
Robot
Contact centres
20th Feb 2019

Can AI improve the contact centre?

measure customer success
Loyalty
18th Feb 2019

How to measure & manage customer success managers

Shouting
Voice of the Customer
13th Feb 2019

Infographic: Are your employees being heard on CX?

Leader customers
Engagement
8th Feb 2019

Should your CEO engage with customers?

Astronaut contact centre
Contact centres
7th Feb 2019

5 contact centre tech upgrades you need in 2019

Popular resources

Question mark
Data
15th Feb 2019
1 comment

7 questions to ask your market research provider

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TTEC Establishes CX Operations in Greece

5th Feb 2019
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and...
TTEC
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TTEC

MaritzCX feels increasing interest in CX solutions

16th Jan 2019
London, 16th January 2019 - Customer Experience Management continues to gain in importance. "More and more companies are recognizing the value of...
MaritzCX
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MaritzCX

TTEC Celebrates 2018 Success with Seven Award Wins

12th Dec 2018
London, 12th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery...
TTEC
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TTEC

Trending

14th Feb 2019

Why digital transformation is failing CX

80% of enterprises across all industries are struggling to make headway with their customer experience initiatives. So what is going wrong...
12th Feb 2019

How brands are improving CX with proactive service

Why should firms add a proactive element to their service strategy - and which brands are doing it well? Whilst proactive customer service...
11th Feb 2019

How to conduct a CX audit

Before improving your CX, you must first understand your present strengths and weaknesses. So how do you audit your organisation's customer...
8th Feb 2019
1

Customer journeys the biggest barrier to CX

New research reveals that customer journeys are viewed as the biggest obstacle to delivering a consistently good customer experience. While...
Windows
Management
6th Feb 2019
1 comment

CX lessons from the broken windows theory

Voice of the Employee speak
Voice of the Customer
5th Feb 2019

Voice of the Employee: Engaging staff & customers

Marketing CX fist
Strategy
4th Feb 2019
3 comments

Marketers want control of CX: Should they have it?

Typewriter review
Voice of the Customer
1st Feb 2019
4 comments

Do customers expect responses to bad reviews?

Robot
Channels
1st Feb 2019

3 chatbot fails and what they teach us

Baseball
Data
31st Jan 2019
1 comment

What Moneyball teaches us about customer metrics

Thinking question
Strategy
30th Jan 2019
1 comment

Infographic: 7 stages of B2B decision-making

Secret
Strategy
29th Jan 2019

Prosumers: The secret to modern relationships?

Simplicity
Engagement
28th Jan 2019
3 comments

Should simplicity be a CX priority for your brand?

Money tree brand ambassadors
Engagement
25th Jan 2019

How 12 brands created long-term customer equity

Voice of the customer
Voice of the Customer
25th Jan 2019

How to capture Voice of the Customer through staff

Success
Loyalty
24th Jan 2019
2 comments

Should you hire a customer success manager?