MyCustomer

Bin bad processes

Process mapping: Find the rules ruining your CX

27th Jan 2020

28th Jan 2020

Blog

The best customer experience books of last year

By Ricardo Gulko Managing Director

CRM future

29th Jan 2020

2020 transformation: 6 key customer considerations

FOMO customer experience

24th Jan 2020

How FOMO causes a disconnect with your customers

computer

21st Jan 2020

The case for a marketing content hub

computer

20th Jan 2020

Trends in personalisation

21st Jan 2020

Podcast

Podcast: How dedicated are CX leaders?

By Chris Ward Editor

Featured Hubs

Contact centre best practices to improve CX

How your contact centre can deliver heroic CX

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

Events

Webinar

webinar with west

26 Feb 2020

The essential CX skills and tools for 2020

Webinar

What do customers want from their retail relationships? Jewels banner

On Demand

The key to continually improving CX: Start with EX

Webinar

webinar with west

On Demand

2020 vision: What are the CX trends of tomorrow – and how can you prepare?

Webinar

on demand webinar

On Demand

How to plan and begin your contact centre’s digital transformation journey

Industry insights

Read more Industry insights

TTEC

By TTEC | 23rd Jan 2020

TTEC announces new contract win with Volkswagen

LONDON, 23 January 2020—TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design,...

Sabio

By Sabio | 13th Jan 2020

Sabio extends European CX capability

Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe. Sabio Group has announced the acquisition of...

MaritzCX

By MaritzCX | 17th Dec 2019

MaritzCX receives best partner status from Gartner

London, 17th December 2019 – MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional...

Sabio

By Sabio | 10th Dec 2019

Jonathan Gale appointed as Sabio Group CEO

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. To...

27th Jan 2020

10 tactics for optimising the commerce experience

Personalising the experience for your customers before, during, and after the sale is critical to building trust in your brand and your...

24th Jan 2020

Customer satisfaction levels “lowest in 5 years"

The Institute of Customer Service has revealed the findings of its latest UK Customer Satisfaction Index (UKCSI), with levels dropping for...

23rd Jan 2020

Using customer lifecycle analysis for innovation

Existing businesses have an innovation advantage over new entrants due to the customer data that they hold and the customer analyses this...

22nd Jan 2020

Tech trends from NRF 2020 and how they impact CX

As has become customary on the retail industry event circuit, NRF’s The Big Show kicks off the year in January. It is a great event that...

Heart customer empathy

20th Jan 2020

Why your company has a customer empathy deficit

Robots

17th Jan 2020

How the Singapore government's chatbot enriched CX

Customer experience vegetables

17th Jan 2020

The 8 keys to proper CX governance

Robot

16th Jan 2020

Service's big opportunity is also its main threat

Brain heart marketing culture

15th Jan 2020

Is customer culture more important than marketing?

numbers CX KPIs

14th Jan 2020

Are these 2020's biggest analytics trends?

Customer experience failure

13th Jan 2020

7 elements that will make or break your CX in 2020

CX predictions

10th Jan 2020

4 factors that will reshape CX roles in 2020

Telephones agents

9th Jan 2020

How to include frontline staff in your CX strategy

CEO killed by customer

8th Jan 2020

How the customer is killing the CEO

customers

7th Jan 2020

5 workforce engagement strategies to improve CX

Brain NRF customer experience

7th Jan 2020

Is your CX being undermined by your AI strategy?