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MyCustomer
27th Jun 2017
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The proactive customer service guide
How to switch from reactive to proactive service
26th Jun 2017
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CX, trust & data share: Fostering a virtuous cycle
26th Jun 2017
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Sales & marketing in conflict over lead generation
27th Jun 2017
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Blog
Lessons from our company's rebrand
By
SimonJohnson
Director of Sales and Operations EMEA
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22nd Jun 2017
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Online reviews: The optimal amount to drive sales
22nd Jun 2017
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10 customer profiles you need for journey mapping
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Technology
Infographic: Why first-person marketing is soaring
Technology
2017: Marketing's challenges & opportunities
Technology
An example of a CRM strategy
Technology
What would be 10 key success factors to...
Technology
CRM vs CMS
Technology
Embracing the rise of the technical CMO
Hub
25th May 2017
GDPR: compliance and beyond
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Popular resources
22nd May 2017
What drives customer loyalty?
Comarch
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The 2017 CX Index: How does your brand rank?
IBM Retail
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Insight report: Customer trust & the role of GDPR
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Crucial checklist for modernising customer service
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Insight report: Customer trust & the role of GDPR
In collaboration with Survey Sampling UK, we polled 1,000 UK consumers who have at least one online account with a retailer, financial...
23rd Jun 2017
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Infographic: Why first-person marketing is soaring
The 11th edition of the Email Marketing Industry Census takes the pulse of the complex digital marketing landscape and examines what role...
23rd Jun 2017
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How to build a proactive customer service strategy
Leading-edge companies around the world are now practicing proactive customer service, where customer needs are anticipated and met, rather...
21st Jun 2017
Crucial checklist for modernising customer service
21st Jun 2017
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How Next Generation Organisations will get insight
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21st Jun 2017
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10 questions to test your sales team's positioning
20th Jun 2017
0
Do social users prefer shaming or praising brands?
20th Jun 2017
0
How are micro-moments transforming CX?
19th Jun 2017
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The proactive customer service guide
Customer service: Time to become proactive?
16th Jun 2017
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How to create a top CX in just 3 steps
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How to tackle email marketing's common obstacles
15th Jun 2017
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How can online consumer reviews be more useful?
15th Jun 2017
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Human vs digital
Finding the right balance of human/digital support
15th Jun 2017
The 5 customer engagement lies we tell ourselves
14th Jun 2017
0
Infographic: 5 ways etailers are failing customers
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