MyCustomer

Engagement

Lean Six Sigma lessons to help CX implementation

Michel Patterson, a continuous improvement expert in Lean Six Sigma, explains her five rules for successful implementation.

by
CDP builder
Engagement

CX Leader of the Year: Finalists revealed on Weds

by
cx leader
Engagement

What the economic climate means for CX leaders

by
Any Answers comment Icon 1
Economics customer experience
Engagement

How to get your CX programme out of a reactive rut

by
CX rut
Engagement

Customer experience management: It takes a village

by
Teamwork
Voice of the Customer

Relationship survey recommendations to improve CX

by
Relationship survey
Engagement

"Put aside egos to make customers successful"

MYC'D Up with CX Leaders - Rosalyn Curato, Lockstep
Report
Sponsored

Voice of the contact centre consumer in 2022

Front cover of 2022 Voice of the Contact Centre Customer research by the CCMA New
Loyalty

How to foster a customer-first company culture

by
Culture
Engagement

Getting organisational buy-in for CX from outliers

by
Telescope
Voice of the Customer

When listening to customers leads to $1M mistakes

by
Customer listening
Data

The not-so-secret life of customers

by
Secret life of customers
Loyalty

Customer loyalty tips in the cost-of-living crisis

by
cost of living
Subscribe to MyCustomer

Join our community of CX and service leaders

Be the first to receive the latest news, views, research and resources, as well as exclusive invites to events and webinars.

Celebrating real customer experience impact by rewarding the world’s top CX professionals.

Are you driving customer-centric change at your organisation? Are you fostering a culture of customer-centricity? You could be the CX Leader of the year 2022.

Find out more
2021 Leaders

Resources

Report
Sponsored

The changing shape of effortless customer service

The world's biggest CX experts help you define and deliver effortless customer service. Digital-first conversations have become the default. Fast isn...

interview_thumbnail
Report
Sponsored

How to deliver effortless digital-first service

effortless_customer_service_thumbnail
Toolkit
Sponsored

The customer service-led growth playbook

Zowie_thumbnail
Report
Sponsored

Transform your contact centre

aws_forrester_thumbnail
Research
Sponsored

The future of customer experience in retail

front cover

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.
Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

By
CX Leader of the Year
Toolkit
Management

Building empathy-centric customer service

With the coronavirus pandemic dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to...

By
Genesys
Customer empathy
Engagement

Change management and your CX programme

change management
Channels

The role of AI in creating human-centred customer service

AI human customer service
Loyalty

Corporate social responsibility and the customer experience

Corporate responsibility
Management

Delivering customer service during COVID-19

Corono virus hub

Digital events

Webinar

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences Getting back to basics: The pursuit of seamless customer experiences
Webinar

Why knowledge management is the missing ingredient in CX

Digital transformation Why knowledge management is the missing ingredient in CX
Webinar

How digital transformation can improve your B2B omnichannel customer experience

MYC & PROS webinar How digital transformation can improve your B2B omnichannel customer experience
Webinar

How to empower your customer service staff and keep the Great Resignation at bay

evaluagent&myc How to empower your customer service staff and keep the Great Resignation at bay

Trending

Engagement

Lean Six Sigma lessons to help CX implementation

Michel Patterson, a continuous improvement expert in Lean Six Sigma, explains her five rules for successful implementation.

by
CDP builder
Engagement

CX Leader of the Year: Finalists revealed on Weds

by
cx leader
Engagement

How to get your CX programme out of a reactive rut

by
CX rut
Engagement

Customer experience management: It takes a village

by
Teamwork
Engagement

Outcome-based business models promise a revolution

by
Any Answers comment Icon 1
CX revolutions
Engagement

CX should be a c-suite focus - so why isn't it?

by
Blindfold tree
Voice of the Customer

Why employee journey mapping is essential to CX

by
Employee journey map
Loyalty

Customers demand brands absorb rising costs

by
Cost-of-living crisis: Two Men Pulling on a Dollar Sign
Ebook
Sponsored

The final rant: Making CX a c-suite priority

jack springman New
Loyalty

Are customer relationships a waste of time?

by
Waste of time
Engagement

CX lessons from the worst school in America

by
School
Channels

The 4 factors driving tech innovation in service

by
Any Answers comment Icon 1
CRM future
Report
Sponsored

The changing shape of effortless customer service

interview_thumbnail
Report
Sponsored

How to deliver effortless digital-first service

effortless_customer_service_thumbnail
Engagement

CX Leader of the Year applications close tomorrow!

by
cxloty
Engagement

How can leaders drive great CX from all staff?

by
Team culture customer

Pages