MyCustomer

18th Aug 2017
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Thinking question

Crack your CX strategy: 1 question you must ask

17th Aug 2017
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Mobile survey
The guide to customer surveys

How to conduct successful mobile customer surveys

17th Aug 2017
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Blog

Back to the future: Why TV ads are popular again

By
Forrester
Independent research and advisory firm
Advertising
18th Aug 2017
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Puzzle

Identity: The missing piece of the CX puzzle?

14th Aug 2017
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Question
The guide to customer surveys

How B2B customer surveys should differ from B2C

11th Aug 2017
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Agents

Why training your service staff won't improve CX

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Hub
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25th May 2017

GDPR: compliance and beyond

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Popular resources

16th Aug 2017
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New study benchmarks average sales practices

Is your sales team swamping clients and potential customers with contact requests? How long should you wait between contact attempts? What...
16th Aug 2017
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How demographics + psychographics = more sales

Do you want your audience to become your clients? Do you want customers to come back and buy from you again? I imagine that the answer to...
15th Aug 2017
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Infographic: How to improve agent engagement

Less than two-thirds of customer service agents say they are satisfied in their role and more than a third are looking to leave their...
15th Aug 2017
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Walkers & Burger King: Lessons from their ad fails

You can’t go very far within the world of marketing and brands without hearing the latest buzzword – personalisation. Everything is about...
10th Aug 2017
Employees

Webinar with Brian Solis: Employee engagement

10th Aug 2017
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Marks and Spencer
The guide to customer surveys

Surveying customers: The Marks & Spencer approach

10th Aug 2017
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Heart

Infographic: How to get staff caring for customers

9th Aug 2017
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Alexa

How will Alexa alter customer relationships?

9th Aug 2017
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How to get celebrity endorsements on a shoestring

8th Aug 2017
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Clock

How one business reduced its long B2B sales cycles

7th Aug 2017
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Parliament

UK gov announces GDPR intentions with new bill

7th Aug 2017
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Speech
The guide to customer surveys

How to increase your survey response rates

7th Aug 2017
Laptop

How to approach data in a post-GDPR world

4th Aug 2017
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headset

Why call centre quality programmes are inhumane

4th Aug 2017
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Emoticons

How to successfully use emojis in email marketing

3rd Aug 2017
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Lightbulbs

Embracing agile to realise product innovation