MyCustomer’s new research reveals huge business benefits when CX leaders are in tenure for 5 years or longer.
In this report, we examine what the key CX trends are for 2020 and how contact centres can respond.
It might seem that it’s supermarkets, food delivery companies and healthcare firms who can make the biggest difference during the coronavirus...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Contact centres are a crucial touchpoint in the customer journey, and the quality of experience delivered will go a long way to determining whether...
If you want your customers to have an outstanding contact centre experience every time they are compelled to call, you need to ensure you have all...
MyCustomer's monthly podcast - an acerbic take on the latest trends in customer experience, marketing and customer service from around the globe...
According to Harvard professor Gerald Zaltman, 95% of our purchasing decisions are driven by emotion. In this hub, we look at the new economy of...
Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results London (4th March 2020) — InMoment, a...
● Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional...
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative...
Sunnyvale, CA (February 6, 2020): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that it...
LONDON, 23 January 2020—TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design,...
Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe. Sabio Group has announced the acquisition of...
We could all learn a lot from how they Apple uses behavioural economics and psychology to facilitate customer-driven growth.
