Drawing on interviews with CX managers, this report explores how CX programmes have responded to the pandemic - and how some have grown in influence.
A MyCustomer report drawing on interviews with CX managers to learn how their CX programmes have responded to the pandemic.
With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...
The coronavirus pandemic has transformed how we serve and communicate with our customers. This hub will provide a deep-dive into the behaviour and...
The way a business deals with a complaint can make or break the future relationship it has with a customer. In this hub we analyse the role of...
Customer experience professionals are contemplating a very different future than they anticipated at the beginning of the year. Everything is in a...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing the winners virtually as the industry’s...
NICE inContact CXone streamlines vaccine distribution supply chain from vaccine producers to healthcare providers, allowing a faster and efficient...
LONDON, 8th December 2020; TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With...
Sunnyvale, CA (November 10, 2020): eGain (NASDAQ: EGAN ), the leading platform for customer engagement platform provider, today announced eGain Smart...
Sunnyvale, CA (November 3, 2020): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a global...
Opinyin, a unique AI-powered customer satisfaction survey solution developer, today announced its new app on the Freshworks Marketplace. The app...
