What are the six fundamentals of organisational and human adaptiveness and how can they help customer experience strategies keep pace with change?
With the world in the grip of a pandemic the likes of which has not been seen in a century, organisations are suddenly experiencing a level of...
Customer experience professionals are contemplating a very different future than they anticipated at the beginning of the year. Everything is in a...
Emotions are a huge part of the customer experience. Emotions drive or destroy value for a business, and as CX thought leader Bruce Temkin has noted...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
It might seem that it’s supermarkets, food delivery companies and healthcare firms who can make the biggest difference during the coronavirus...
Contact centres are a crucial touchpoint in the customer journey, and the quality of experience delivered will go a long way to determining whether...
eGain AI Knowledge solution will improve customer experience by empowering thousands of contact center agents with easy conversational guidance and...
New offering enables brands and Government agencies to deploy contact centre operations from anywhere London, 11th June TTEC Holdings, Inc. (NASDAQ:...
HOLMDEL, N.J., May 12, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the expansion of its Vonage Contact...
New research shows 78% of UK consumers will switch vendors after a poor contact centre experience Nottingham, United Kingdom, 11th May, 2020 –...
While many business sectors have experienced a major slowdown during the COVID-19 pandemic, for some customer service teams, the opposite is true –...
Company is expanding its award-winning remote workforce programme to the UK LONDON, 5 May, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC) , a leading...
The customer experience profession has evolved dramatically over the past 20 years - but has it now encountered an unholy problem?
