Senior CX professionals from HSBC, Unilever and British Gas share their views on what it takes to keep CX on the priority list.
Sabio’s latest CX Realities report explores how organizational reaction to the pandemic has evolved since our last poll during the summer.
The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic. With many businesse’s staff and...
With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...
The coronavirus pandemic has transformed how we serve and communicate with our customers. This hub will provide a deep-dive into the behaviour and...
The way a business deals with a complaint can make or break the future relationship it has with a customer. In this hub we analyse the role of...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Doubling in-region CXone resources to service a record number of new customers across all verticals, including government, healthcare, energy and...
Launching earlier this year, the European Customer Experience Organization (ECXO) is an open, free access, professional community that aims to bring...
Sunnyvale, CA (April 1, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a fast-...
TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world's most iconic and disruptive brands, has been...
TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that Iain...
Shell Energy Retail wins Best Pan-European Contact Centre at the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition with the...
