MyCustomer: Customer-centric tips for marketing, sales & service

The ultimate guide to customer journey mapping

24th Jun 2019

20th Jun 2019

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Two strategies to serve customers' emotional needs

21st Jun 2019

Common Agile practices to help insight teams

The customer experience maturity model

25th Jun 2019

Assessing how engaged your employees are

18th Jun 2019

Do your focus groups avoid the hard questions?

17th Jun 2019

Webinar: How to automate customer journeys

28th May 2019

How to adapt to changing communication preferences

Featured Hubs

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

A roadmap to CX success

Artificial intelligence in customer service

Improving engagement throughout the customer journey

CRM best practices for modern businesses

How to turn feedback into action

Events

Webinar

What do customers want from their retail relationships? Jewels banner

15th May 2019

Faster issue resolution with intelligent customer service

Webinar

On Demand

Why are brands struggling to close the CX gap?

Webinar

On Demand

Three transformational technologies to improve your contact centre CX

Webinar

On Demand

How to measure your CX maturity – and deliver a world-class programme

Industry insights

Ann-Marie Stagg recognised with Award by CCC

Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding contribution to the contact centre...

Contact centres

By Talkdesk | 20th May 2019

Talkdesk announces Talkdesk Agent Assist

Latest product launch from Talkdesk offers contact centers an innovative tool to reduce agent effort and improve customer experience quality through...

Technology

By Talkdesk | 15th May 2019

Talkdesk wins ICMI Global Contact Center Award

Award recognizes the provider with strongest commitment to improving customer experience through innovative solutions SAN FRANCISCO, May 15, 2019 —...

Technology

By The European Contact Centre and Customer Service Awards | 3rd May 2019

ECCCSAs 2019 are now open for entries

Hailed the greatest awards in the customer contact industry, the European Contact Centre and Customer Service Awards 2019 are now taking nominations...

Contact centres