MyCustomer

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MyCustomer's 10 most popular articles of 2019

5th Dec 2019

numbers CX KPIs

6th Dec 2019

Skills and costs damaging data-driven endeavours

Insulting customers

4th Dec 2019

The 6 ways companies insult their customers

CX revolutions

28th Nov 2019

2010-2020: CX revolutions that defined the decade

Marketing CX fist

27th Nov 2019

Are customer success teams set for the mainstream?

27th Nov 2019

Podcast

Podcast: 20 years of the experience economy

By Chris Ward Editor

CX Leader of the Year 2019

Featured Hubs

How your contact centre can deliver heroic CX

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

Events

Webinar

What do customers want from their retail relationships? Jewels banner

3rd Dec 2019

The key to continually improving CX: Start with EX

Webinar

webinar with west

On Demand

2020 vision: What are the CX trends of tomorrow – and how can you prepare?

Webinar

on demand webinar

On Demand

How to plan and begin your contact centre’s digital transformation journey

Webinar

webinar with west

On Demand

Evolution or revolution? Why CX rock stars need both

Industry insights

Read more Industry insights

Sabio

By Sabio | 5th Dec 2019

DAS UK selects Sabio Cloud CX platform

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in...

Sabio

By Sabio | 5th Dec 2019

Join Sabio at the Brewery, for Disrupt CX 2020

We know that customer service for many organisations remains impersonal, disjointed and inefficient. Our mission is to improve this by working with...

Sabio

By Sabio | 3rd Dec 2019

CX frustrations in 2020

Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020 Brands need to look beyond...

By | 2nd Dec 2019

Sabio signs partnership with Dutch mobile provider

Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands Sabio to manage and optimise...

4th Dec 2019

How Addison Lee Group applied Sabio’s VoC solution

Since its formation in 1975, Addison Lee Group has grown to become one of the world’s largest managed premium car services. The group now...

3rd Dec 2019

Only 4% of firms currently see CX value in AI

According to research from Workbooks, a mere 4% of mid-sized organisations in both the UK and US currently consider artificial intelligence...

29th Nov 2019

How SmartestEnergy puts the spark into B2B CX

When it launched in 2001 in the UK, SmartestEnergy was labelled a 'next generation' energy company, rapidly expanding to become one of the...

29th Nov 2019

Service teams bemoan CX impact of bad tech

Less than half of customer support agents have either the tools or training required to provide customers with the increasingly detailed...

Crystal ball

26th Nov 2019

Infographic: The CX trends impacting call centres

Shook the globe

25th Nov 2019

Shocking stats that shook the CX world this year

CX strategy

22nd Nov 2019

The 3 main components of an actionable CX strategy

Hero

21st Nov 2019

Turn your contact centre agents into CX heroes

Customer experiences

21st Nov 2019

Why personalised, timely CX leaves consumers cold

Buyer personas

21st Nov 2019

4 sample customer personas and what they teach us

Money waste training

20th Nov 2019

CX investment to soar 30% in the 2020s

CX survey

19th Nov 2019

Survey: Help unearth the secrets of CX leadership

NPS bonus

18th Nov 2019

Should staff bonuses be tied to NPS?

Marketing budget

15th Nov 2019

Can excellent CX enable zero marketing spend?

14th Nov 2019

Podcast

Why few firms are putting the customer in CX

By Chris Ward Editor

Algorithim economy

13th Nov 2019

CX and marketing's role in the algorithm economy