Home
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
Why lowering your prices can lose you customers
Strategy
Should you always give customers what they want?
Data
How Renault revitalised its CRM strategy
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
Why sales culture has to go beyond the sales team
Ecommerce
What do customers want from retail relationships?
Sales performance
Closing the sale is the only way to make money
Service
Sub-categories
Management
Contact centres
Channels
Management
Can monetary incentives improve service levels?
Management
Why emotions shouldn't be a service priority
Contact centres
Sponsored
The 10 Chatbots for Enterprise Customer Service
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
“Our feedback programme has changed our culture”
Engagement
Why customer journey research has gone wrong
Loyalty
Forget NPS - measure customer needs instead
Community
Sub-categories
Blogs
Industry insights
Discuss
Complaints
How negative reviews help to build customer trust
Data management
Humans and tech must collaborate in the GDPR age
Customer experience management
How to map the emotional journey of your CX
Hot topics
Sub-categories
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
General Data Protection Regulation (GDPR)
Humans and tech must collaborate in the GDPR age
General Data Protection Regulation (GDPR)
Will GDPR complaint kill programmatic advertising?
General Data Protection Regulation (GDPR)
Vote Leave firm is served first GDPR notice
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
MyCustomer
19th Oct 2018
“Our feedback programme has changed our culture”
18th Oct 2018
Why customer journey research has gone wrong
17th Oct 2018
1
Forget NPS - measure customer needs instead
8th Oct 2018
What do customers want from retail relationships?
Advertisement
9th Oct 2018
How to encourage customer feedback
5th Oct 2018
3
Why emotions shouldn't be a service priority
Popular resources
17th Sep 2018
The VoC Guide 2018: Best practices & case studies
Confirmit
28th Sep 2018
The ROI of digital customer engagement
Nuance
2nd Oct 2018
Tactics to achieve customer service excellence
redk
29th Aug 2018
Key characteristics of a successful VoC program
iperceptions
25th Jun 2018
Customer journey mapping research report 2018
Quadient
8th Oct 2018
1
Can monetary incentives improve service levels?
Register now
Join the online community for today's professionals
Sign up for MyCustomer NOW
Featured Hubs
Contact centres
Employee engagement in the contact centre
Brought to you by
Calabrio
Sales performance
CRM best practices for modern businesses
Brought to you by
Workbooks
Behavioural marketing
Understanding customer emotions
Brought to you by
MyCustomer
Customer reviews
How to turn feedback into action
Brought to you by
MaritzCX
Industry insights
Read more Industry insights
StepStone implements MaritzCX Platform
16th Oct 2018
London, 16th October 2018. StepStone has raised its dialogue-oriented feedback flow in Germany to the next level with the help of MaritzCX 's...
More from
MaritzCX
Altitude enhances its Xperience Suite with eGain
11th Oct 2018
Sunnyvale, CA and Newbury, UK (October 11, 2018): eGain ( NASDAQ: EGAN ), the AI-powered customer engagement platform provider, today announced that...
More from
eGain
OTP Bank Selects eGain
25th Sep 2018
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner...
More from
eGain
CX Professionals: How to Increase the ROI
10th Sep 2018
London, 10th September 2018. In order to meet today’s increasingly complex customer requirements and create a sustainable competitive edge, CX...
More from
MaritzCX
Trending
Engagement
9 sample customer journey maps to learn from
Loyalty
Forget NPS - measure customer needs instead
CRM
What is CRM? The beginner's guide to CRM
Management
6 steps to monitoring your customer service
Engagement
Examples & techniques of customer journey mapping
Management
Help internal customers look after external ones
16th Oct 2018
How The Dorchester Collection empowers its staff
How does The Dorchester Collection achieve its award-winning employee engagement levels - and how has this impacted its customers? Luxury...
15th Oct 2018
How will John Lewis' rebrand benefit customers?
Retail giant John Lewis is rebranding. But is it purely cosmetic or will it make a difference to customers? For the first time in John...
12th Oct 2018
Why sales culture has to go beyond the sales team
Changes in buyer behaviour mean that organisations today need to engage departments other than sales in business development activities...
11th Oct 2018
Why lowering your prices can lose you customers
The lower your prices, the happier your customers will be… right? Evidence indicates that this isn't always the case. A personal story... I...
4th Oct 2018
Why do customer service training programmes fail?
3rd Oct 2018
On-demand webinar: How to measure your CX maturity
Advertisement
3rd Oct 2018
Should you always give customers what they want?
2nd Oct 2018
Tactics to achieve customer service excellence
2nd Oct 2018
Complete our 2-minute survey, receive a report
2nd Oct 2018
CX now a core responsibility for CIOs - report
2nd Oct 2018
How Renault revitalised its CRM strategy
1st Oct 2018
6
The four key drivers of employee engagement
28th Sep 2018
The ROI of digital customer engagement
28th Sep 2018
1
Preparing for the voice recognition revolution
28th Sep 2018
Will GDPR complaint kill programmatic advertising?
27th Sep 2018
1
Why empathy training is a waste of money
Advertisement
Show more
