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Engagement

Could you be our 2022 CX Leader of the Year?

MyCustomer’s annual award returns for 2022 with entries now open to customer experience pioneers around the globe.

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CX Leader of the Year 2022 enter now
Voice of the Customer

LIVE SESSION: How are VoC programmes evolving?

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VoC programmes
Channels

­Will Musk kill Twitter customer service?

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Elon Musk acquisition of Twitter raises questions about future use of platform for customer service
Data

Measuring CX ROI is hampered by meaningless means

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ROI
CRM

SAP Sapphire 2022: Why is CX being sidelined?

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sapphire
Voice of the Customer

“Be prepared to challenge executives with insight"

Manuela Pifani
Report
Sponsored

How to create a customer service funnel

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Engagement

Hyper-personalisation: The future of CX?

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astronaut
Engagement

How to respond to complaints about your prices

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Money
Technology

Is proactive service causing more harm than good?

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Outreach programmes failing two-thirds of customers
Loyalty

WATCH NOW: What’s gone wrong with the CX world?

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What's gone wrong with the CX world?
Data

4 ways to future-proof insights to maximise CX ROI

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CRM future
Voice of the Customer

When should you ask for customer feedback?

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Customer feedback
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Resources

Research
Sponsored

Research: The changing face of CX leadership

Download for key insights into the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop.

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Report
Sponsored

The pursuit of seamless customer experiences

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Report
Sponsored

How to create a customer service funnel

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Whitepaper
Sponsored

Designing a world-class CX approach

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Ebook
Sponsored

CX's future in travel, tourism and hospitality

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Featured hubs

Engagement

Change management and your CX programme

Customer experience programmes are great at surfacing ideas and outlining actions. But implementing and sustaining effective CX change is hard! To...

change management
Channels

The role of AI in creating human-centred customer service

The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic. With many businesse’s staff and...

AI human customer service
Loyalty

Corporate social responsibility and the customer experience

As a society, we are becoming more sensitive to global issues such as the environment and the damage that 'big business' is perceived to be causing...

Corporate responsibility
Engagement
Sponsored

The essential role of empathy in customer service

With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...

By
Genesys
Empathy heart
Engagement
Sponsored

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

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CX Leader of the Year
Toolkit
Management

Delivering customer service during COVID-19

With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...

Corono virus hub

Digital events

Webcast

How to be a customer experience alchemist (and turn your contact centre insights into gold)

In this CX Leader Session in association with Medallia, we’ll deep-dive the processes, strategies and technologies all customer experience...

Medallia
Webinar

Why knowledge management is the missing ingredient in the digital transformation of CX

Digital transformation
Webinar

How digital transformation can improve your B2B omnichannel customer experience

MYC & PROS webinar
Webinar

How to empower your customer service staff and keep the Great Resignation at bay

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Trending

CRM

SAP Sapphire 2022: Why is CX being sidelined?

The CRM Playaz wade in on the SAP Sapphire executive keynote. And they're left scratching their heads about the absence of CX. Again...

by
sapphire
Channels

­Will Musk kill Twitter customer service?

by
Any Answers comment Icon 2
Elon Musk acquisition of Twitter raises questions about future use of platform for customer service
Engagement

Could you be our 2022 CX Leader of the Year?

by
CX Leader of the Year 2022 enter now
Data

Measuring CX ROI is hampered by meaningless means

by
ROI
Loyalty

Exceptional CX is your greatest asset vs inflation

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CX ROI money
Engagement

"Many CX leaders take it as an interim role"

MYC'D UP with CX Leaders
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

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CX Leader Session 2022 InMoment
Report
Sponsored

The pursuit of seamless customer experiences

seamlessCX_cover New
Loyalty

Why is customer satisfaction at a 17-year low?

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Chart emotion intensity
Data

How to put digital empathy into practice

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Robot empathy
Data

CX & the changing fortunes of customer insight

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customer insight
Contact centres

Why patience is a virtue in transient CX roles

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Shut up and listen
Voice of the Customer

Which is best: Good data or great surveys?

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Question mark
CRM

Has Salesforce lost its way?

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salesforce
Channels

How to support staff in the cost-of-living crisis

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Wellbeing of customer service staff
Strategy

Podcast: Adi Tobias, head of CX strategy, Uber

Abi Tobias, Uber

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