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What were 2018's key customer experience trends?
6th Dec 2018
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7th Dec 2018
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Couple your 2019 targets with your customer value
5th Dec 2018
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What is emotional engineering?
5th Dec 2018
Event: Join us as we reveal CX's best-kept secrets
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30th Nov 2018
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CXC EU 2018: How FS firms are redesigning CX
29th Nov 2018
What do customers want?
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16th Nov 2018
The truth about what customers want
Calabrio
16th Nov 2018
Driving customer-centric business strategies
Calabrio
19th Nov 2018
Using customer journey maps as a strategic CX tool
TTEC
16th Nov 2018
The danger of digital customer service
Calabrio
25th Jun 2018
Customer journey mapping research report 2018
Quadient
19th Nov 2018
Using customer journey maps as a strategic CX tool
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ECCCSA18 raises over £6k for JDRF
7th Dec 2018
The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money raised...
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The European Contact Centre and Customer Service Awards
Winners announced at the ECCCSAs 2018
7th Dec 2018
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H&R Block Selects eGain for AI-Powered Engagement
7th Dec 2018
Tax preparation giant will use eGain Virtual Assistant for on-demand help Sunnyvale, CA (December 6, 2018): eGain (NASDAQ: EGAN ), the leading...
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MaritzCX Ranked as Leader in Customer Feedback
6th Dec 2018
– Achieves Highest Possible Category in Report – Recognised for partnership approach to Customer Feedback Management – Receives among the highest...
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What were 2018's key customer experience trends?
5th Dec 2018
WEBINAR: How to drag agents into the digital age
MyCustomer's latest on-demand webinar explores how organisations can better support their service agents with the tools they need to...
4th Dec 2018
5 reasons why journey maps fail to deliver results
There are five common mistakes that businesses make when producing and acting on customer journey maps. I’ve spent over 20 years working...
3rd Dec 2018
What were the key marketing trends of 2018?
What trends and developments have characterised the marketing landscape in the last 12 months? It may seem trite but it’s hard to look back...
30th Nov 2018
How to stop your customer base's value shrinking
The value of your customer base is crucial to the future of your company. But how do you prevent that value from being compromised? A...
29th Nov 2018
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How will 2018’s tech announcements transform CX?
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28th Nov 2018
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How to buy a customer data platform
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27th Nov 2018
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The evolution of customer journey mapping
26th Nov 2018
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How to become a customer service leader
23rd Nov 2018
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How do you create great experiences for Gen Z?
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How CDPs finally provide omnichannel clarity
20th Nov 2018
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10 cognitive biases to improve your marketing
19th Nov 2018
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The problem with customer journey mapping tools
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The truth about what customers want
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Driving customer-centric business strategies
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