Service channel preference could be dramatically different post-pandemic.
With the world in the grip of a pandemic the likes of which has not been seen in a century, organisations are suddenly experiencing a level of...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
It might seem that it’s supermarkets, food delivery companies and healthcare firms who can make the biggest difference during the coronavirus...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Contact centres are a crucial touchpoint in the customer journey, and the quality of experience delivered will go a long way to determining whether...
If you want your customers to have an outstanding contact centre experience every time they are compelled to call, you need to ensure you have all...
MyCustomer's monthly podcast - exploring the link between customer experience, customer service and business success. Explore the series so far below...
HOLMDEL, N.J., May 12, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the expansion of its Vonage Contact...
New research shows 78% of UK consumers will switch vendors after a poor contact centre experience Nottingham, United Kingdom, 11th May, 2020 –...
While many business sectors have experienced a major slowdown during the COVID-19 pandemic, for some customer service teams, the opposite is true –...
Company is expanding its award-winning remote workforce programme to the UK LONDON, 5 May, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC) , a leading...
CX Company, market leader in chatbot technology is confident about the future Rotterdam, 4 May 2020. CX Company is confident about the future and...
The greatest awards programme in the European customer contact industry has opened for entries. The 20th anniversary edition of the European Contact...
Purpose Pulse survey highlights the lasting effect of inconsiderate actions from brands during coronavirus lockdown.
