MyCustomer

Customer experience shape

5 ways CX management will change in 2019

14th Jan 2019

customer experience dying

10th Jan 2019

Is CX dying? 7 ways to save customer experience

Cash money

15th Jan 2019

Why buying scenarios should be in your 2019 plans

CRM stats

15th Jan 2019

Infographic: CRM facts, stats and predictions

Call centres

8th Jan 2019

How have call centres evolved in 25 years?

Crystal ball

7th Jan 2019

Four major marketing trends set to dominate 2019

Voice of the Customer

8th Jan 2019

Study reveals the role of employee voice in CX

Featured Hubs

Improving engagement throughout the customer journey

Employee engagement in the contact centre

CRM best practices for modern businesses

How to turn feedback into action

Events

Breakfast briefing

Exclusive event: The best-kept CX success secrets, revealed!

13th Feb 2019

Fortnum & Mason, London

Exclusive event: The best-kept CX success secrets, revealed!

Webinar

webinars

On Demand

How to use AI to anticipate, advise and improve experiences

Webinar

webinars

On Demand

How to measure your CX maturity – and deliver a world-class programme

Read more Industry insights

Read more Industry insights

TTEC Celebrates 2018 Success with Seven Award Wins

London, 12th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery...

MaritzCX expands footprint into New Zealand

Global CX management technology company expands New Zealand footprint Ranked as Leader in Customer Feedback Management Platforms, Q4, 2018 Evaluation...

ECCCSA18 raises over £6k for JDRF

The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money raised...

Winners announced at the ECCCSAs 2018

Last week Evolution in Battersea Park hosted the European Contact Centre and Customer Service Awards 2018 with finalists travelling from across...

14th Jan 2019

AI conversational surveys Vs. form-based surveys

Companies crave feedback and customers love to express their opinions, but response rates are dropping due to growing survey fatigue in...

11th Jan 2019

Can we call Amazon a 'customer-centric' company?

When it comes to deciding if Amazon is truly customer-centric, can we reconcile Amazon's great service experiences with its aggressive...

10th Jan 2019

Brands warned as online CX standards falter

New research suggests that online customer experience standards are stagnating, with performance in areas such as service and ease of...

9th Jan 2019

How agile employee engagement can improve CX

By taking time to investigate agile engagement programmes, organisations can better understand the role their employees play in customer...

Wine bottle

3rd Jan 2019

Empty database? How to earn back customers in 2019

customers

2nd Jan 2019

Research report: The role of employee voice in CX

Buzzwords

2nd Jan 2019

The danger of murky buzzwords in customer service

Doctor listening

31st Dec 2018

The hospital that's a customer listening pioneer

Read all about it

28th Dec 2018

2018's top customer service trends

Compass

24th Dec 2018

How customer experience management can help HR

Robot

18th Dec 2018

Does your contact centre need AI whisper agents?

Typewriter blogs

17th Dec 2018

MyCustomer's 10 most popular blog posts of 2018

Winning

14th Dec 2018

What makes a great customer feedback manager?

13th Dec 2018

Podcast

From Donald Trump to TSB: The year in review

By

Chris Ward

Editor

Retail

12th Dec 2018

Four ways to survive the retail apocalypse

Customer service

11th Dec 2018

The 8 elements of a winning service culture