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4 common mistakes made by customer insight leaders
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Why you shouldn't prioritise profitable customers
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Retailer warnings as ecommerce expectations rise
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Why customer channel preferences aren't clear cut
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Is customer journey management now mainsteam?
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Is 'consumer hope' the next CX battleground?
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Use this simple tool to improve your CX insights
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Resources
Events & webinars
CX Leader of the Year
MyCustomer
Use this simple tool to improve your CX insights
19th Sep 2019
1 comment
20th Sep 2019
Is 'consumer hope' the next CX battleground?
17th Sep 2019
2 comments
Is it time you invited the CIO to the CX table?
20th Sep 2019
How to support customers' need for uniqueness
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11th Sep 2019
Managing service staff: Turn ducks into eagles
10th Sep 2019
How to design a complaints handling process
Popular resources
29th Aug 2019
Top 5 CX tech trends for contact centres
Genesys
27th Aug 2019
Engagement in the always-on era
Verint
20th Aug 2019
Delivering exceptional service – a 2019 guide
8x8
1st Aug 2019
The path to personalisation
Sitecore
19th Jul 2017
CEM Maturity Model: Measure & improve your CX
Customer experience management
CX Leader of the Year award: 2019 finalists
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Events
Webinar
On Demand
What do your customers really think about you?
Webinar
24th Sept 2019
How to plan and begin your contact centre’s digital transformation journey
Webinar
On Demand
Contact centre benchmarking stats and service trends revealed
Webinar
On Demand
Evolution or revolution? Why CX rock stars need both
Industry insights
Read more Industry insights
By Talkdesk |
19th Aug 2019
EmployBridge moves hundreds of agents to Talkdesk
Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent Assist EmployBridge to...
By Confirmit |
14th Aug 2019
Industry expert promoted to Confirmit consult lead
Appointment marks continued focus on best practice and partnership London, UK, New York, NY and Oslo, Norway: 14th August 2019: Confirmit has...
By Talkdesk |
13th Aug 2019
John Paul concierge services move to Talkdesk
John Paul, #1 luxury concierge services firm, moves to Talkdesk Exclusive provider of luxury and premium loyalty solutions chooses a new contact...
By 8x8 |
12th Aug 2019
8x8 Partners with CLC World Partners
Resort Operator Moving to 8x8 Solution for 170 Contact Centre Agents London – 12th August 2019 – 8x8, a leading Software-as-a-Service provider of...
Trending
Voice of the Customer
Is a metrics mindset undermining your CX?
Loyalty
Infographic: Customer churn costing billions
Technology
Salesforce.com added to Standard & Poor's
Technology
Another one bites the dust
Strategy
Oracle launches 14th release of Siebel CRM On...
Strategy
Hello
18th Sep 2019
1
Retailer warnings as ecommerce expectations rise
UK retailers are delighting more of their online customers than their global counterparts, according to new findings. But with their...
16th Sep 2019
The top CX metrics - as ranked by CX leaders
To improve customer experience, it is necessary first to be able to measure it. There is no single best method or benchmark to use for...
13th Sep 2019
Why leadership accountability is killing your CX
In the writings and speeches I’ve done, I commonly refer to “one-company leadership.” That’s where you need to get to as an organisation...
12th Sep 2019
Finalists of CX Leader of the Year revealed!
Since applications to the inaugural CX Leader of the Year award closed last month, the MyCustomer team have been poring over the...
9th Sep 2019
How to smash your channel silos & save your CX
6th Sep 2019
1 comment
Brian Solis: How to identify your moments of truth
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5th Sep 2019
How to simplify your CX transformation journey
4th Sep 2019
4 common mistakes made by customer insight leaders
3rd Sep 2019
4 ways that disruptors deliver fast & easy CX
2nd Sep 2019
How to prevent hierarchical silos from harming CX
30th Aug 2019
2 comments
Five must-read books to improve your CX skills
29th Aug 2019
Top 5 CX tech trends for contact centres
29th Aug 2019
Why you shouldn't prioritise profitable customers
28th Aug 2019
The three simple drivers of employee engagement
27th Aug 2019
Engagement in the always-on era
27th Aug 2019
2 comments
How to tackle the operational silos that damage CX
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