MyCustomer: Customer-centric tips for marketing, sales & service

Engagement

4th Oct 2023

Preparing for the disruptive customer of tomorrow

Amanda Whiteside advises CX professionals to adapt to Gen Z's digital expectations...

Amanda Whiteside

Employees, office managers looking on screen with graphs and company analytics.

Loyalty

3rd Oct 2023

20 easy ways to celebrate CX Day

Stacy Sherman

Strategy

2nd Oct 2023

Do you have a cost-of-living-crisis exit strategy?

Ian Gibbs

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Strategy

29th Sep 2023

Show customers the value of your relationship

Philipp Wolf

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Management

28th Sep 2023

Meet the CX Leader of the Year finalists

Sabine Groven

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Engagement

27th Sep 2023

Don't overlook the role of employee emotion

Peter Dorrington and Björn Kälin

Hand holding string which forms a brain inside woman's head

Engagement

26th Sep 2023

The future of CX is intelligent adaptive messaging

Ken Rapp

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Management

25th Sep 2023

CX Leader of the Year: Get ready for the finalists

Sabine Groven

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Strategy

22nd Sep 2023

Avoid falling victim to the hype cycle

Hannah Grap

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Technology

21st Sep 2023

Why AI won’t threaten personalisation

Mary Nelson

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Management

20th Sep 2023

Help internal customers look after external ones

Stephanie Edwards

Strategy

19th Sep 2023

Tech accessibility in digital marketing

Greg Blazewicz

Strategy

18th Sep 2023

The secret weapon for a successful media strategy

Lucie Pearce

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Every session on demand

Returning for 2023, our latest sessions will see a selection of noted customer experience leaders and commentators exploring and unpacking some of the most pressing CX trends affecting leaders today. Amongst our guests are author Matt Watkinson, CEO of the Institute of Customer Service Jo Causon, CX experts Alex Mead and Graham Hill, and many more. New sessions announced throughout the rest of the year.

Resources

Toolkit

Sponsored

UK contact centre vertical markets report

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Manufacturing report.

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Whitepaper

Sponsored

Creating loyal customers starts with you

Ebook

Sponsored

How to enter CX Leader of the Year 2023

Ebook

Sponsored

Customer vulnerability: Guidance to practice

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

Customer experience leaders in focus

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable...

CX Leaders of the Year

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leaders of the Year

Businessperson on skateboard with laptop in hand

Management

Digital events

Webinar

30th Jun 2022

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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