MyCustomer: Customer-centric tips for marketing, sales & service

Engagement

30th Mar 2023

CX Leader of the Year open for applications

MyCustomer's annual celebration of achievements by senior customer experience professionals is now open to applications...

Neil Davey

Voice of the Customer

29th Mar 2023

How Ticketmaster can improve customer experiences

Kerstin Young

Technology

31st Mar 2023

Disjointed digitisation damaging customer support

Rhys Fisher

Cartoon dog with a cone and bandaged leg

Management

24th Mar 2023

Rise in violence and abuse towards service staff

Rhys Fisher

Really angry man with steam coming out of his ears and the top of his head

Loyalty

28th Mar 2023

CX strategy: How to create a customer hierarchy

Jim Tincher

Engagement

27th Mar 2023

CX leaders bullish about budgets - MyC research

Neil Davey

Technology

15th Mar 2023

"Chatbots will never be more human than humans"

Engagement

23rd Mar 2023

Have brands given up trying to improve CSAT?

Colin Shaw

Data

21st Mar 2023

Football & finance: AI will be the compliance VAR

Morris Pentel

Engagement

20th Mar 2023

The myth of CX ROI that costs companies millions

John Sills

customer experience return on investment

Brand Directory

Explore every solution provider and consultancy in the CX market

Browse our directory of 100+ customer experience technology providers and consultancies to find the solutions to all your CX needs

Learn more

Resources

Research

Sponsored

CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

New

Ebook

Sponsored

How to enter CX Leader of the Year 2023

New

Ebook

Sponsored

How Foot Locker created personalised experiences

Report

Sponsored

CEM Maturity Model: Measure & improve your CX

Webinar

Sponsored

The top 10 use cases for contact centre analytics

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leader of the Year

Management

Building empathy-centric customer service

With the current climate dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to show...

Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Management

Delivering customer service during COVID-19

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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