MyCustomer: Customer-centric tips for marketing, sales & service

How adored brands satisfy customer emotions

15th Jul 2019

16th Jul 2019

Why a crisis could be a good thing for your brand

12th Jul 2019

2 comments

CMO as CX leader: How to make it work

11th Jul 2019

1 comment

Why are so many CX programmes failing?

8th Jul 2019

1 comment

Which customer emotions drive the most spending?

8th Jul 2019

1 comment

BA facing £183m fine as UK's first major GDPR case

28th May 2019

How to adapt to changing communication preferences

Featured Hubs

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

How to create a unified end-to-end service experience

A roadmap to CX success

Artificial intelligence in customer service

Improving engagement throughout the customer journey

CRM best practices for modern businesses

How to turn feedback into action

Events

Webinar

What do customers want from their retail relationships? Jewels banner

15th May 2019

Faster issue resolution with intelligent customer service

Webinar

On Demand

Why are brands struggling to close the CX gap?

Webinar

On Demand

Three transformational technologies to improve your contact centre CX

Webinar

On Demand

How to measure your CX maturity – and deliver a world-class programme

Industry insights

Ann-Marie Stagg recognised with Award by CCC

Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding contribution to the contact centre...

Contact centres

By Talkdesk | 20th May 2019

Talkdesk announces Talkdesk Agent Assist

Latest product launch from Talkdesk offers contact centers an innovative tool to reduce agent effort and improve customer experience quality through...

Technology

By Talkdesk | 15th May 2019

Talkdesk wins ICMI Global Contact Center Award

Award recognizes the provider with strongest commitment to improving customer experience through innovative solutions SAN FRANCISCO, May 15, 2019 —...

Technology

By The European Contact Centre and Customer Service Awards | 3rd May 2019

ECCCSAs 2019 are now open for entries

Hailed the greatest awards in the customer contact industry, the European Contact Centre and Customer Service Awards 2019 are now taking nominations...

Contact centres