MyCustomer: Customer-centric tips for marketing, sales & service

Engagement

26th Jan 2023

CX strategy checklist: 7 priorities for 2023

Zhecho Dobrev digs through a multitude of recent research to identify what CX strategies should be prioritising for the foreseeable future.

Zhecho Dobrev

Engagement

19th Jan 2023

How Barnes & Noble has turned around its fortunes

Neil Davey

Data

24th Jan 2023

Data is king - but do the means justify the ends?

Nina Müller

Technology

23rd Jan 2023

Self-service strategies of successful CX leaders

Rhys Fisher

Engagement

24th Jan 2023

Staff strikes spell CX trouble for Amazon

Neil Davey

Loyalty

27th Jan 2023

Companies never read feedback, customers complain

Rhys Fisher

Technology

17th Jan 2023

"Firms haven't invested enough in frontline staff"

Engagement

18th Jan 2023

What are the pioneers of CX predicting for 2023?

Colin Shaw

Loyalty

17th Jan 2023

The new skills customer success teams must acquire

Nikola Mijic

Engagement

16th Jan 2023

How CX leaders make CX a company-wide concern

Neil Davey

Engagement

13th Jan 2023

Rating the accuracy of last year's CX predictions

Peter Dorrington

Technology

12th Jan 2023

Can ChatGPT live up to the hype?

Rhys Fisher

Brand Directory

Explore every solution provider and consultancy in the CX market

Browse our directory of 100+ customer experience technology providers and consultancies to find the solutions to all your CX needs

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Resources

Toolkit

Sponsored

Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

New

Ebook

Sponsored

CX Leader of the Year 2022 winners' book

Ebook

Sponsored

How to design an inclusive and personal experience

New

Ebook

Sponsored

The final rant: Making CX a c-suite priority

Research

Sponsored

Research: Profiling the skills/roles of CX bosses

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leader of the Year

Management

Building empathy-centric customer service

With the coronavirus pandemic dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to...

Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Management

Delivering customer service during COVID-19

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Calabrio