When customers contact you with a problem, should you automatically accept responsibility and apologise? There are different schools of thought.
This report looks at changing customer expectations, and why increasingly personalised strategies are now key.
Customer experience programmes are great at surfacing ideas and outlining actions. But implementing and sustaining effective CX change is hard! To...
The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic. With many businesse’s staff and...
As a society, we are becoming more sensitive to global issues such as the environment and the damage that 'big business' is perceived to be causing...
With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Emovis, part of Abertis Mobility Service (AMS), is a leader in toll-based mobility solutions enabling millions of motorists to travel seamlessly...
Sunnyvale, CA [January 12, 2022): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
eGain announces 2021 EMEA Partner Award winners Sunnyvale, CA [December 31, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform...
Sunnyvale, CA [December 13, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact...
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Sabio to support Benenden Health’s move to cloud contact...
