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MyCustomer
23rd Oct 2018
Why today's service staff are bored and burnt out
19th Oct 2018
“Our feedback programme has changed our culture”
22nd Oct 2018
We must ditch marketing funnels & sales pipelines
22nd Oct 2018
Webinar: Register to learn new CX research results
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12th Oct 2018
Why sales culture has to go beyond the sales team
11th Oct 2018
Why lowering your prices can lose you customers
Popular resources
28th Sep 2018
The ROI of digital customer engagement
Nuance
25th Jun 2018
Customer journey mapping research report 2018
Quadient
11th Jul 2018
A guide to understanding your CRM requirements
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2nd Oct 2018
Tactics to achieve customer service excellence
redk
29th Aug 2018
Key characteristics of a successful VoC program
iperceptions
17th Oct 2018
4
Forget NPS - measure customer needs instead
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StepStone implements MaritzCX Platform
16th Oct 2018
London, 16th October 2018. StepStone has raised its dialogue-oriented feedback flow in Germany to the next level with the help of MaritzCX 's...
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MaritzCX
Altitude enhances its Xperience Suite with eGain
11th Oct 2018
Sunnyvale, CA and Newbury, UK (October 11, 2018): eGain ( NASDAQ: EGAN ), the AI-powered customer engagement platform provider, today announced that...
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OTP Bank Selects eGain
25th Sep 2018
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner...
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CX Professionals: How to Increase the ROI
10th Sep 2018
London, 10th September 2018. In order to meet today’s increasingly complex customer requirements and create a sustainable competitive edge, CX...
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Forget NPS - measure customer needs instead
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Help internal customers look after external ones
23rd Oct 2018
Enhancing agent engagement
As businesses in every industry increasingly compete on the basis of customer experience, “customer centricity” has become the dominant...
18th Oct 2018
Why customer journey research has gone wrong
Mapping end-to-end customer journeys is increasingly utilised to help understand customer needs and deliver products that resonate. But...
16th Oct 2018
How The Dorchester Collection empowers its staff
How does The Dorchester Collection achieve its award-winning employee engagement levels - and how has this impacted its customers? Luxury...
15th Oct 2018
How will John Lewis' rebrand benefit customers?
Retail giant John Lewis is rebranding. But is it purely cosmetic or will it make a difference to customers? For the first time in John...
9th Oct 2018
How to encourage customer feedback
8th Oct 2018
1
Can monetary incentives improve service levels?
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5th Oct 2018
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Why emotions shouldn't be a service priority
4th Oct 2018
Why do customer service training programmes fail?
3rd Oct 2018
On-demand webinar: How to measure your CX maturity
3rd Oct 2018
Should you always give customers what they want?
2nd Oct 2018
Tactics to achieve customer service excellence
2nd Oct 2018
Complete our 2-minute survey, receive a report
2nd Oct 2018
CX now a core responsibility for CIOs - report
2nd Oct 2018
How Renault revitalised its CRM strategy
1st Oct 2018
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The four key drivers of employee engagement
28th Sep 2018
The ROI of digital customer engagement
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