Peter Massey explores whether customer demands have varied from country to country, and what underpins the many global similarities.
Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. So how well are today’s...
The coronavirus pandemic has transformed how we serve and communicate with our customers. This hub will provide a deep-dive into the behaviour and...
Emotions are a huge part of the customer experience. Emotions drive or destroy value for a business, and as CX thought leader Bruce Temkin has noted...
The way a business deals with a complaint can make or break the future relationship it has with a customer. In this hub we analyse the role of...
Customer experience professionals are contemplating a very different future than they anticipated at the beginning of the year. Everything is in a...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Sunnyvale, CA (November 10, 2020): eGain (NASDAQ: EGAN ), the leading platform for customer engagement platform provider, today announced eGain Smart...
Sunnyvale, CA (November 3, 2020): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a global...
Opinyin, a unique AI-powered customer satisfaction survey solution developer, today announced its new app on the Freshworks Marketplace. The app...
The judging for the 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) is now underway as the finalists are announced...
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved...
Award recognises TTEC's innovative RealPlay™ technology solutions TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a...
A clear vision is the accelerator for customer experience change. So how do you get started?
