MyCustomer

Question

3 stats that will make you question your CX skills

Loyalty
25th Mar 2019
Robot
Management
21st Mar 2019
1 comment

New from MyCustomer: The chatbot buyer's guide

Brain
Voice of the Customer
22nd Mar 2019

How behavioural science can help reveal emotions

CRM future
Channels
22nd Mar 2019
2 comments

Why 2019 is a turning point for customer service

customer experience evolution
The customer experience maturity model
Loyalty
19th Mar 2019
2 comments

How the CEM maturity model steers CX programmes

Skull
Management
18th Mar 2019

When are the dangerous times to deliver service?

Popular resources

head set
Contact centre best practices
Technology
20th Mar 2019

Contact Centre Technology Barometer 2019

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Featured Hubs

Events

Read more Industry insights

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TTEC reports significant growth across Europe

21st Mar 2019
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details during...
TTEC
More from
TTEC

Consumers Love Messaging for Customer Service

20th Mar 2019
YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for...
eGain
More from
eGain

Talkdesk showcases personalized, context-driven CX

11th Mar 2019
Talkdesk highlights product innovation, features customer experience theater presentations and demonstrations and competes for two Best of Enterprise...
Talkdesk
More from
Talkdesk

Trending

21st Mar 2019

The rise of messaging apps for customer service

Are you interested in the possibilities that messaging apps hold for customer communication, support, engagement as well as automation with...
21st Mar 2019

Offering convenient customer service via messaging

Live date: Apr 11, 2019 4:00 PM - 5:00 PM BST Customers around the globe trust brands more when they offer customer service via their most...
21st Mar 2019

Measuring CX: What are the right questions to ask?

If you ask the wrong questions, you won't get the information you require to make the right decisions and improve customer experience and...
20th Mar 2019

Getting Customer Satisfaction Right with AI Speech

AI-driven Speech Analytics can provide critical customer-engagement insights to help you prioritize, analyze and quantify business...
15th Mar 2019
Podcast

How to deal with the modern complainer

By
Chris Ward
Editor
Contact centres
Signpost success customer service
Channels
15th Mar 2019

How to start tackling unified end-to-end service

Contact centre agent
Contact centres
14th Mar 2019

New research: The Contact Centre Tech Barometer

Customer
Contact centres
13th Mar 2019

Requirements for CX in an Ultra-Connected Era

call center
Contact centres
13th Mar 2019

Essential guide to contact centre modernisation

Customer
Contact centres
13th Mar 2019

State of Customer Experience research

Personalisation
Data
13th Mar 2019
1 comment

Infographic: 5 personalisation best practices

Life admin CX
Management
12th Mar 2019
1 comment

How can you reduce your customers’ life admin?

Fist money
Strategy
11th Mar 2019

Turning field service into a profit centre

Stitches
Contact centres
11th Mar 2019

What does it take to offer seamless experiences?

Tightrope customer experience
Loyalty
11th Mar 2019
6 comments

Why brands are successful but not customer-centric

Troubleshooter
Loyalty
8th Mar 2019

Tackling journey mapping's most common obstacles