MyCustomer

20th Apr 2018
0
Facebook

How Facebook's scandal revealed CX's future

19th Apr 2018
0
Wind up B2B buyer

How to show B2B buyers that inaction has a price

18th Apr 2018
0
Rubbish bin surveys

Have customer surveys become redundant?

19th Apr 2018
0
Question GDPR

Infographic: Are organisations prepared for GDPR?

12th Apr 2018
0
Volume Voice of the Customer

How to build a Voice of the Customer strategy

12th Apr 2018
Umbrella

Webinar: Using AI to anticipate customer service

Trending

Popular resources

17th Apr 2018
2

Should your brand turn its back on social media?

JD Wetherspoon is quitting social media. Should your brand do the same? JD Wetherspoon announced yesterday it will be closing all of its...
16th Apr 2018
0

How Co-op created an award-winning VoC programme

Co-op's Voice of the Customer programme has not only delivered financial success but has had industry-recognition at the European Contact...
16th Apr 2018
0

Why contact centres must become more proactive

Contact centres have long existed as 'reactive' support functions for customers and the brands they're communicating with. But as consumer...
13th Apr 2018
0

Why many CX professionals are irresponsible

Are many CX professionals prone to the same impulsive judgements that assume all problems are service-related? Why is there a high failure...
11th Apr 2018
1
Agile selling

8 ways to be a more agile sales organisation

10th Apr 2018
0
Heart cogs

How can emotion insights improve customer contact?

10th Apr 2018
0
Podcast

What happens when the robots take over?

By
Chris Ward
Editor
9th Apr 2018
1
Safety net contact centre

How to reduce call centre volumes and not harm CX

6th Apr 2018
0
Collaboration employee relationships

How Siemens improved CX with better staff culture

5th Apr 2018
1
Gap value

How to establish/amplify your customer's value gap

5th Apr 2018
0
Closed sign store closure

How retailers can assess their channel strategies

5th Apr 2018
0
guidance advice

The role of customer service in the advice era

4th Apr 2018
pitfalls

AI in the contact centre: pitfalls to avoid

4th Apr 2018
table top

Designing a world-class CX approach

3rd Apr 2018
0
Chatbot

Infographic: How to measure chatbot effectiveness

3rd Apr 2018
0
Ear pencil design Voice of the Customer programme

The 9 steps to designing a VoC programme