Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
ICO: GDPR deadline is the beginning, not the end
Data
Life after GDPR: Changing data-sharing attitudes
Data
5 GDPR repermissioning campaigns we can learn from
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
Sales coaching vs training: Why coaching is key
CRM
Sponsored
How to map customer journeys through CRM
Sales performance
How to build a better sales compensation plan
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Does phone support have a future?
Contact centres
How to be a winner at the ECCCSAs
Contact centres
Infographic: Adding AI to your contact centre team
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
Why CX can't be owned by service or marketing
Engagement
The CX benefits of understanding the 'two selves'
Voice of the Customer
Why your customer feedback data isn't actionable
Community
Sub-categories
Blogs
Industry insights
Discuss
Complaints
Making the right call over quality assurance
TTEC continues to positively disrupt the...
New research: 70% of consumers demand more...
Hot topics
Sub-categories
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
General Data Protection Regulation (GDPR)
ICO: GDPR deadline is the beginning, not the end
General Data Protection Regulation (GDPR)
Life after GDPR: Changing data-sharing attitudes
General Data Protection Regulation (GDPR)
GDPR Compliance and Your Data
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
MyCustomer
22nd May 2018
Why CX can't be owned by service or marketing
21st May 2018
Does phone support have a future?
18th May 2018
Sales coaching vs training: Why coaching is key
22nd May 2018
ICO: GDPR deadline is the beginning, not the end
Advertisement
14th May 2018
How to build a better sales compensation plan
14th May 2018
How to be a winner at the ECCCSAs
Trending
Management
6 steps to monitoring your customer service
Engagement
9 sample customer journey maps to learn from
CRM
What is CRM? The beginner's guide to CRM
Data
GDPR: Should you repermission your customers?
Data
GDPR: How to prepare for the Right to be Forgotten
CRM
How to map customer journeys through CRM
Customer reviews
How to turn feedback into action
Brought to you by
MaritzCX
Register now
Join the online community for today's professionals
Sign up for MyCustomer NOW
Popular resources
14th May 2018
Get smart about customer emotions
TTEC
21st Mar 2018
Webinar: Economic Impact Analysis
Genesys
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
5th Apr 2018
Webinar: Economic Impact Analysis
Genesys
4th Apr 2018
AI in the contact centre: pitfalls to avoid
IFS - mplsystems
17th May 2018
Life after GDPR: Changing data-sharing attitudes
As we move forward into the GDPR era, changing and more nuanced consumer attitudes will be a potent force that the marketers will have to...
16th May 2018
How to map customer journeys through CRM
In advance of the Gartner Customer Experience & Technologies Summit in London on 24-25 May, we talk to Gartner’s global research...
15th May 2018
2
Why your customer feedback data isn't actionable
Collecting customer feedback isn't a problem. The problem is how to extract actionable insights from the data to drive process improvements...
14th May 2018
Get smart about customer emotions
We like to think we’re capable of making purely logical decisions—but we’d be lying to ourselves. Studies show that many of our decisions...
11th May 2018
4 qualities consistently found in CX superstars
10th May 2018
5 GDPR repermissioning campaigns we can learn from
Advertisement
9th May 2018
How to marry data & storytelling for sales success
8th May 2018
Infographic: Adding AI to your contact centre team
8th May 2018
Lessons in caring customer policies from Mercedes
4th May 2018
3
Are expectations of email responses unreasonable?
3rd May 2018
Won't be compliant with GDPR? Here's what to do
2nd May 2018
Stats reveal the biggest obstacle to sales
30th Apr 2018
Fake customer reviews: How to battle the frauds
30th Apr 2018
2
How to operationalise and simplify journey mapping
27th Apr 2018
How TSB can restore customer trust
26th Apr 2018
How to integrate lean into digital transformation
Advertisement
Show more
