MyCustomer: Customer-centric tips for marketing, sales & service

Loyalty

5th Jun 2023

Why do senior CX positions lack diversity?

In a candid discussion that draws upon her own experiences, Rachel Williams explores the lack of representation of BME people in senior CX positions.

Rachel Williams

Management

6th Jun 2023

Cultivating change resilience: Part three

Lior Arussy and Ed Murphy

A woman gardening with a green background

Loyalty

1st Jun 2023

Elevating LGBTQ+ customer and employee experiences

Meg Coates

Rainbow on recycled paper craft background effect

Voice of the Customer

26th May 2023

"Customer experience for me is much more holistic"

Voice of the Customer

2nd Jun 2023

How CX can impact the buying journey

Martyn Lewis

Family walking out of a shop with bags of shopping

Voice of the Customer

25th May 2023

How CX leaders can master uncertainty

Rhys Fisher

Loyalty

4th May 2023

WATCH NOW: CX & the cost-of-living crisis

Rhys Fisher

Strategy

31st May 2023

Overcoming challenges in your ‘Dear CEO’ letter

John Aves

Engagement

26th May 2023

Reasons to enter CX Leader of the Year

Sabine Groven

CX Leader of the Year banner image with leaders in black and white on red background

Technology

26th May 2023

Can collaboration combat swivel chair syndrome?

Rhys Fisher

Six men in different poses, holding a piece of paper

Loyalty

24th May 2023

Meet MyCustomer's new editor

Rhys Fisher

Voice of the Customer

24th May 2023

Why you need to be providing a global CX

Ricardo Saltz Gulko

Technology

23rd May 2023

Reimagining CX: Standard Chartered’s Wasim Mushtaq

Timothy Biddiscombe

Brand Directory

Explore every solution provider and consultancy in the CX market

Browse our directory of 100+ customer experience technology providers and consultancies to find the solutions to all your CX needs

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Resources

Research

Sponsored

CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

Research

Sponsored

Research report: The role of employee voice in CX

Ebook

Sponsored

CX Leader of the Year 2022 winners' book

Whitepaper

Sponsored

AI in the contact centre: pitfalls to avoid

Research

Sponsored

Customer journey mapping research report

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

Customer experience leaders in focus

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable...

CX Leaders of the Year

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leaders of the Year

Businessperson on skateboard with laptop in hand

Management

Building empathy-centric customer service

by Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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