MyCustomer

Robot

Service's big opportunity is also its main threat

16th Jan 2020

17th Jan 2020

Blog

The MyCustomer audience has spoken!

By Chris Ward Editor

Customer experience vegetables

17th Jan 2020

The 8 keys to proper CX governance

Brain heart marketing culture

15th Jan 2020

Is customer culture more important than marketing?

Telephones agents

9th Jan 2020

How to include frontline staff in your CX strategy

CEO killed by customer

8th Jan 2020

How the customer is killing the CEO

27th Nov 2019

Podcast

Podcast: 20 years of the experience economy

By Chris Ward Editor

Featured Hubs

Contact centre best practices to improve CX

How your contact centre can deliver heroic CX

Using emotional connections to create superior CX

Driving CX improvements through employee engagement

Events

Webinar

What do customers want from their retail relationships? Jewels banner

On Demand

The key to continually improving CX: Start with EX

Webinar

webinar with west

On Demand

2020 vision: What are the CX trends of tomorrow – and how can you prepare?

Webinar

on demand webinar

On Demand

How to plan and begin your contact centre’s digital transformation journey

Webinar

webinar with west

On Demand

Evolution or revolution? Why CX rock stars need both

Industry insights

Read more Industry insights

Sabio

By Sabio | 13th Jan 2020

Sabio extends European CX capability

Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe. Sabio Group has announced the acquisition of...

Sabio

By Sabio | 10th Dec 2019

Jonathan Gale appointed as Sabio Group CEO

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. To...

MaritzCX

By MaritzCX | 10th Dec 2019

Petplan taps MaritzCX technology to up win rate

London, 10th December 2019 – Petplan, working with MaritzCX, introduced an automated identification of a ‘hot leads’ group feature, which is...

Sabio

By Sabio | 5th Dec 2019

DAS UK selects Sabio Cloud CX platform

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in...

17th Jan 2020

How the Singapore's government chatbot initiative

The Government Technology Agency (GovTech) drives Singapore’s Smart Nation initiative and public sector digital transformation. As part of...

14th Jan 2020

Are these 2020's biggest analytics trends?

Data has become the mantra for success of innovative businesses a long time ago and this year this trend will continue to accelerate and...

13th Jan 2020

7 elements that will make or break your CX in 2020

There’s been an explosion of interest in and focus on customer experience by many organisations over the past few years. This is not...

10th Jan 2020

4 factors that will reshape CX roles in 2020

The 2010s saw the emergence of customer experience as a discipline, bringing with it the usual smorgasbord of pros, cons, opportunities and...

customers

7th Jan 2020

5 workforce engagement strategies to improve CX

Brain NRF customer experience

7th Jan 2020

Is your CX being undermined by your AI strategy?

CX survey

7th Jan 2020

Benchmark yourself against other CX leaders

customers

2nd Jan 2020

The difference between CX and customer feedback

Job losses

2nd Jan 2020

Why 25% of CX staff will lose their jobs in 2020

Data analytics

31st Dec 2019

9 ways call centre data can improve engagement

Call centre metrics

30th Dec 2019

Why NPS must be more than measurement & benchmarks

Shopping

23rd Dec 2019

How to earn consumer trust in the post-buying era

Experience CMO

20th Dec 2019

What happened to CMOs heading-up CX in 2019?

Algorithim economy

19th Dec 2019

When do you turn to tech in the customer journey?

Employees

18th Dec 2019

3 ways to create a culture of employee-centred CX

Chatbot

17th Dec 2019

Does your chatbot speak in its native tongue?