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MyCustomer
MyCustomer's 10 most popular blog posts of 2018
17th Dec 2018
13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
14th Dec 2018
Study reveals the role of employee voice in CX
9th Dec 2018
Event: Join us as we reveal CX's best-kept secrets
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6th Dec 2018
What were 2018's key customer experience trends?
5th Dec 2018
WEBINAR: How to drag agents into the digital age
Popular resources
16th Nov 2018
The truth about what customers want
Calabrio
16th Nov 2018
Driving customer-centric business strategies
Calabrio
19th Nov 2018
Using customer journey maps as a strategic CX tool
TTEC
12th Dec 2018
Research report: The role of employee voice in CX
Confirmit
25th Jun 2018
Customer journey mapping research report 2018
Quadient
12th Dec 2018
Research report: The role of employee voice in CX
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Industry insights
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TTEC Celebrates 2018 Success with Seven Award Wins
12th Dec 2018
London, 12th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery...
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TTEC
MaritzCX expands footprint into New Zealand
10th Dec 2018
Global CX management technology company expands New Zealand footprint Ranked as Leader in Customer Feedback Management Platforms, Q4, 2018 Evaluation...
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MaritzCX
ECCCSA18 raises over £6k for JDRF
7th Dec 2018
The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money raised...
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The European Contact Centre and Customer Service Awards
Winners announced at the ECCCSAs 2018
7th Dec 2018
Last week Evolution in Battersea Park hosted the European Contact Centre and Customer Service Awards 2018 with finalists travelling from across...
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Engagement
The 8 elements of a winning service culture
Voice of the Customer
Study reveals the role of employee voice in CX
Strategy
Why buying scenarios should be in your 2019 plans
Engagement
What were 2018's key customer experience trends?
Ecommerce
Four ways to survive the retail apocalypse
Strategy
What were the key marketing trends of 2018?
12th Dec 2018
Four ways to survive the retail apocalypse
Could any of the recent high street retail failings have been avoided? John Lewis, House of Fraser and Poundworld are closing stores. Sir...
11th Dec 2018
The 8 elements of a winning service culture
Customer loyalty success depends on culture. So how do you ensure you have the right culture in place? One of my associates uses the...
10th Dec 2018
MyCustomer's top 10 articles of 2018
What have MyCustomer's audience been most interested in over the last 12 months? Customer experience management's rise up the corporate...
7th Dec 2018
Couple your 2019 targets with your customer value
That time of year has arrived: objectives and financial forecasts for next year need to be established. This includes the turnover to be...
5th Dec 2018
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What is emotional engineering?
4th Dec 2018
5 reasons why journey maps fail to deliver results
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3rd Dec 2018
What were the key marketing trends of 2018?
30th Nov 2018
How to stop your customer base's value shrinking
30th Nov 2018
CXC EU 2018: How FS firms are redesigning CX
29th Nov 2018
What do customers want?
29th Nov 2018
2 comments
How will 2018’s tech announcements transform CX?
The customer data platform guide
28th Nov 2018
How to buy a customer data platform
27th Nov 2018
The evolution of customer journey mapping
26th Nov 2018
How to become a customer service leader
23rd Nov 2018
How do you make customer conversations ‘natural’?
22nd Nov 2018
How do you create great experiences for Gen Z?
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