MyCustomer

20th Jul 2017
0
Machines
The proactive customer service guide

How will IT trends shape proactive service?

21st Jul 2017
0
Podcast

Podcast: Why your customer surveys (probably) suck

By
Chris Ward
Editor
20th Jul 2017
0
Hand data

Five ways to incentivise customers to share data

21st Jul 2017
0
Blog

The CX secret sauce of Build-A-Bear, Sprint & more

By
Colin Shaw
Founder & CEO
Customer experience management
17th Jul 2017
0
Collaborate
The proactive customer service guide

Is proactive customer service marketing's remit?

17th Jul 2017
0
Emojis

Do emojis have a role in live chat support?

Trending

Hub
Hub Icon
25th May 2017

GDPR: compliance and beyond

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Popular resources

19th Jul 2017
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CX staff lose THIS many hours a day to IT issues

Recent research indicated the growth in customer experience appointments in the UK, with the number of chief customer officers alone having...
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A framework for your brand to measure & improve CX

A growing number of global organisations are using the Customer Experience Management (CEM) Maturity Model to benchmark their customer...
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5 LinkedIn InMail prospecting templates to steal

Last month I had a bit of a rant! The rant was about the quality of spammy LinkedIn messages that I receive on a weekly basis. If you want...
18th Jul 2017
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When should you enshrine your company values?

There’s something about organisational culture that seems to attract jargon and B.S. at an alarming rate. It’s the concept that has...
14th Jul 2017
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Hands money

Is your contact a budget maker, shaper or taker?

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Calendar

How to transform your CX micro-moments in 30 days

13th Jul 2017
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files

GDPR: Consumers keen to opt out of marketing

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three mobile
The proactive customer service guide

How Three Mobile tackled its NPS problem

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Lips

Why seduction beats persuasion in advertising

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Road arrows

Customer journey v sales funnel: What's different?

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speech quotes

The 2017 Voice of the Customer toolkit

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Eye data

GDPR: Is the data protection officer responsible?

10th Jul 2017
omnichannel

eBook: Why omnichannel is no longer optional

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Fail
The proactive customer service guide

Why proactive service strategies fail

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Money

Infographic: The true cost of your service rep

7th Jul 2017
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Hypnotist

7 neuroscience tactics to boost conversion rates