Organisational focus on customer experience is growing but are you making the most of your CX resources?
The last 12 months has seen a ‘dash to digital’ for most brands, with customers demanding a heightened digital customer experience as a result. As...
Customer experience programmes are great at surfacing ideas and outlining actions. But implementing and sustaining effective CX change is hard! To...
The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic. With many businesse’s staff and...
With the pandemic dialling up the levels of anxiety and stress for customers, it has never been more important that organisations show them empathy...
The coronavirus pandemic has transformed how we serve and communicate with our customers. This hub will provide a deep-dive into the behaviour and...
65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...
With the coronavirus pandemic forcing large numbers of staff to work from home, customer service and CX leaders must ensure that their teams remain...
Sunnyvale, CA (June 8, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that eGain Cloud...
Sunnyvale, CA (June 2, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that the Family...
TTEC, one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions, has been awarded 2...
The greatest awards programme in the European customer contact industry, the European Contact Centre & Customer Service Awards 2021, has opened...
Technology sales leader joins Genesys to drive cloud business growth across the region LONDON — May 11, 2021 — Genesys , a global leader in cloud...
Today is May the 4th (be with you), the international day of wishing people success. Today also marks the launch of a new global conference in a...
