MyCustomer

Voice of the Customer

Should you stop serving unprofitable customers?

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Treating customers
Engagement

Why no CRM software holds the key to improving CX

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key
Ecommerce

Why brands must consider Amazon's role in their CX

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amazon
Voice of the Customer

Should you offer bonuses for NPS improvements?

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Fist money
Engagement

How do you find the right CX KPI for your company?

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Customer experience key performance indicator
Engagement

How can a customer room solve siloed thinking?

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Siloed thinking
Engagement

How to kickstart your career in CX management

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Customer experience training
Strategy

Is customer experience replacing advertising?

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CX advertising
Data

What is authenticity & why is it important to CX?

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speak no evil
Management

The new job roles helping customer service evolve

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Customer service jobs are evolving
Engagement

Branded experiences: How to align CX & marketing

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Aligning marketing CX
Data

How to recruit and retain analytics talent

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Recruiting analytics
Engagement

Why ordinary CX is better than extraordinary CX

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Ordinary WOW experiences
Engagement

4 qualities consistently found in CX superstars

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microscope science customer experience