Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Vote Leave firm is served first GDPR notice
Technology
Sponsored
VoC Buyer's Guide 2018
Technology
User acceptance testing your marketing technology
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
3 key traits of the perfect human-digital blend
CRM
How easy is it to switch CRM software?
CRM
How to understand the customer lifecycle using CRM
Service
Sub-categories
Management
Contact centres
Channels
Channels
How to create customer empathy with live chat
Channels
Map customer journeys before you roll out channels
Contact centres
Call centre games that improve agent performance
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
How do you measure your employee engagement?
Loyalty
Sponsored
The perils of changing a popular loyalty programme
Voice of the Customer
The 2018 VoC buyer's guide
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer experience management
The mystery of the missing customer
Customer experience management
4 initiatives that deliver CX in the digital store
Customer experience management
Why Don’t People Say What They Mean?
Hot topics
Sub-categories
Customer journey
General Data Protection Regulation (GDPR)
Chatbots
Customer journey
The mystery of the missing customer
Customer journey
Understanding what makes your customers tick
Customer journey
Map customer journeys before you roll out channels
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
MyCustomer
6th Sep 2018
Why financial services cannot restore trust
5th Sep 2018
1
Infographic: Customer churn costing billions
5th Sep 2018
5 powerful employee feedback tips for CX leaders
4th Sep 2018
How leaders can develop a service culture
3rd Sep 2018
AI: The rise of chatbot solutions in CX
3rd Sep 2018
The complete guide to customer journey mapping
Why employee journey mapping is essential to CX
31st Aug 2018
Why Amazon’s Twitter advocates could be harmful
30th Aug 2018
Why is it so hard to empower service staff?
Advertisement
29th Aug 2018
Key characteristics of a successful VoC program
29th Aug 2018
Demystifying digital transformation for CX leaders
28th Aug 2018
9 CX practices that separate leaders & laggards
24th Aug 2018
1
Customer-centricity: It's not what you think it is
23rd Aug 2018
Is this the key killer of contact centre morale?
22nd Aug 2018
Are we witnessing the 'averagisation' of service?
Show more
