LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Management
15th Aug 2023

Turning the unamazing into the amazing

by
Laura Bassett
Two hands with a puzzle piece each that fit
Strategy
14th Aug 2023

Marketing automation that makes people smile

by
Tom Ryan
Woman with laptop sat on paper plane
Management
11th Aug 2023

Gen Z seek authentic brands they can trust

by
Gemma Vasey
Hands reaching for each other coming from phone and laptop
Management
10th Aug 2023

It's time to rethink conversational AI

by
Andrew Moorhouse
Phone illustration with talking mouth
Strategy
9th Aug 2023

Barbie: Lessons from this year’s big marketing hit

by
Sabine Groven
Barbie doll and illustrations on blue and pink background
Voice of the Customer
8th Aug 2023

When personalisation hurts your business

by
Ed Murphy
One hand passing a heart to another hand
Strategy
7th Aug 2023

The five principles of delivering great CX

by
Andrew Addison
A hand holding an envelope
Technology
4th Aug 2023

Why have we stopped chatting with chatbots?

by
Rhys Fisher
Two people talking: One with a mobile phone for a head, one with a question mark above their head.
Advertisement
Management
3rd Aug 2023

Integrate customer and brand experience

by
Leah Reidy Leachman
The concept of coherence and coordination. stock photo
Contact centres
2nd Aug 2023

Optimise the digital employee experience

by
Tony Smith IR
hands with puzzle pieces
Strategy
1st Aug 2023

Reimagining CX: Optimove's Rony Vexelman

by
Timothy Biddiscombe
A person holding a giant lightbulb on a lead
Management
31st Jul 2023

Professor Mohamed Zaki on CX design: Part two

by
Sabine Groven
Headshot of Mohamed Zaki in black and white, on a pink and blue background.
Management
28th Jul 2023

Subscribing to your customers' expectations

by
Rhys Fisher
A person with a televsion set for a head and ropes around their arms and legs
Strategy
27th Jul 2023

Twitter's rebrand: Novelty vs familiarity

by
Sabine Groven
Twitter and X logo on purple and blue background

Pages

  • « first
  • ‹ previous
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • …
  • next ›
  • last »

Most read this week

Strategy
29th Aug 2004

Web Services Examples for CRMOndemand

by
MyCustomer Newsdesk
Any Answers comment Icon 2
MyCustomer.com

Trending

Strategy
29th Aug 2004

Web Services Examples for CRMOndemand

by
MyCustomer Newsdesk
Any Answers comment Icon 2
Strategy
1st Sep 2004

Greater use of business IT intelligence

by
MyCustomer Newsdesk
Any Answers comment Icon 1
Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift