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Resources
Events & webinars
CX Leader of the Year
MyCustomer
5th Aug 2019
2 comments
How to use diary studies for customer insight
The role of customer success managers
2nd Aug 2019
Why your customer success team could be fake
1st Aug 2019
The path to personalisation
1st Aug 2019
Build a CX program and transform your business
1st Aug 2019
Who is hiring journey managers - should you too?
31st Jul 2019
3 comments
Are we over-engineering customer experiences?
30th Jul 2019
How to incentive customers to identify themselves
29th Jul 2019
1 comment
Can emotion be linked to business metrics?
Advertisement
26th Jul 2019
2 comments
Why are CMOs losing interest in CX?
25th Jul 2019
Podcast
Podcast: What makes a great CX leader?
By
Chris Ward
Editor
24th Jul 2019
What CX strategies will succeed in an AI future?
The customer experience maturity model
23rd Jul 2019
Assessing your CX tools and processes
22nd Jul 2019
1 comment
Why we're getting the measurement of emotion wrong
19th Jul 2019
6 comments
Why it's time to change our call centre metrics
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