MyCustomer

Management

Can you deliver customer empathy without EX?

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MyCustomer report examines the link between customer empathy and employee experience
Engagement

5 themes that will define future customer journeys

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shopping trolley
Strategy

Should the CX leader oversee marketing?

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chief customer officer marketing
Loyalty

Should companies prioritise service or experience?

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Scales service experience
Loyalty

Time running out to enter CX Leader of the Year!

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CX Leader of the Year
Loyalty

How do you foster a customer-centric culture?

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Tattoo customer culture
Voice of the Customer

8 actions to simplify customer listening

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Customer listening
Report
Sponsored

Why EX is the key to delivering customer empathy

front cover
Data

What is AI-enabled consumer intelligence?

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AI consumer intelligence
Data

NPS and revenue: How reliable is the relationship?

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Chart emotion intensity
Loyalty

Do you have the right culture for CX success?

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Team culture customer
Engagement

Should you make things easy for customers?

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Easy life customers
Engagement

What does it take to be CX Leader of the Year?

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Sandra de Zoysa and James Scutt, former winners of the CX Leader of the Year award
CRM

Will Salesforce+ be a Netflix for businesses?

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Streaming service Salesforce