MyCustomer: Customer-centric tips for marketing, sales & service

Management

27th Jul 2023

Supporting customers through a crisis

by

One person helping another cross a divide

Management

26th Jul 2023

Professor Mohamed Zaki on CX design: Part one

by

Management

25th Jul 2023

What it takes to lead CX transformation

by

A giant hand acting as a bridge to help people cross between two cliffs

Loyalty

24th Jul 2023

Find a place in customers' hearts, minds & wallets

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Hand unzipping pocket hearts coming out

Technology

21st Jul 2023

Making your customer engagement more meaningful

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Two people sitting on top of a giant handshake

Strategy

21st Jul 2023

Differentiation with retail logistics innovation

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A red car with parcels on the roof driving towards the earth

Management

20th Jul 2023

Book review: From Impressed to Obsessed

by

Christopher Brooks

Art collage, man running towards book

Technology

19th Jul 2023

Technical debt should concern CX software buyers

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The concept of finding the right path. stock photo

Engagement

18th Jul 2023

Measuring the impact of customer engagement

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person carrying a large pencil

Engagement

17th Jul 2023

Customer-centricity isn’t just a buzzword

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Man with a laptop sitting on top of a pair of vintage binoculars

Voice of the Customer

14th Jul 2023

How inclusive are your CX offerings?

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A person with their brain showing

Engagement

13th Jul 2023

Customer experience lessons from Wimbledon

by

Andy Murray

Loyalty

12th Jul 2023

"Empathy starts from a place of radical humility"

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Management

11th Jul 2023

Conquering peaks in seasonal demand

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Mountain

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