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MyCustomer
Engagement
28th Jun 2022
How Primark's digital shift could harm its CX
by
Neil Davey
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Strategy
27th Jun 2022
S1 e6: Avis Easteal, head of consumer, Luxasia
Loyalty
24th Jun 2022
Customer-centricity is too costly and disruptive
by
Stephen Hewett
Voice of the Customer
23rd Jun 2022
Why customer complaints aren't taken seriously
by
Colin Shaw
Engagement
22nd Jun 2022
CCOs: How to improve CX in just 90 days
by
Amanda Davis
Voice of the Customer
21st Jun 2022
Inclusive CX must be more than a moment in the sun
by
Rhys Fisher
Engagement
19th Jun 2022
How to create a CX education programme for staff
by
Jeannie Walters
Management
17th Jun 2022
Cultural intelligence: Why CQ can be crucial to CX
by
Neil Davey
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Engagement
16th Jun 2022
How to find the right talent for great CX
by
Dan Harris
Whitepaper
Sponsored
Consumer behaviours & motivations
Loyalty
15th Jun 2022
How do you design CX for high-value customers?
by
Ed Murphy
Data
13th Jun 2022
Will customer data exploitation damage CX?
by
Suvish Viswanathan
Whitepaper
Sponsored
Developing a digital customer strategy for B2B
Loyalty
10th Jun 2022
How to measure how much your customers trust you
by
Colin Shaw
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