MyCustomer

Loyalty

How insurance firms can survive the loyalty crisis

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Report
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Voice of the contact centre consumer

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Channels

Fix digital-first service woe with one simple task

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digital-first
Toolkit
Sponsored

7 best practices from Gartner for customer service

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Loyalty

Closing the gap between management & customers

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customer experience gap
Loyalty

The perils of blindly using customer effort score

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Sweat
Loyalty

11 ways to improve CX with behavioural science

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behavioural science
Voice of the Customer

Should you stop serving unprofitable customers?

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Treating customers
Engagement

Why no CRM software holds the key to improving CX

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Ecommerce

Why brands must consider Amazon's role in their CX

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Voice of the Customer

Should you offer bonuses for NPS improvements?

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Fist money
Engagement

How do you find the right CX KPI for your company?

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Customer experience key performance indicator
Engagement

How can a customer room solve siloed thinking?

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Siloed thinking
Engagement

How to kickstart your career in CX management

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Customer experience training

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