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Voice of the Customer
24th May 2023

Why you need to be providing a global CX

by
Ricardo Saltz Gulko
A pair of hands holding up a globe
Technology
23rd May 2023

Reimagining CX: Standard Chartered’s Wasim Mushtaq

by
Timothy Biddiscombe
Standard Chartered Bank building
Management
22nd May 2023

Cultivating change resilience: Part two

by
Lior Arussy and Ed Murphy
Man pushing lawnmower with green background
Management
19th May 2023

Why and how CX can deliver high quality revenue

by
Nikhil Datar
Woman playing a double bass
Management
18th May 2023

Why CCO and CDO collaboration is key to CX success

by
Ricardo Saltz Gulko
A team of rowers
Voice of the Customer
17th May 2023

The challenges of travel customer experience

by
Evelyn Hamilton
Aeroplane on a pink background
Technology
16th May 2023

Email is more vital than ever to customer journeys

by
Ian Gibbs
Sloth on a laptop
Management
15th May 2023

Maximising the ROI of your CX programme

by
Rachel Williams
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Loyalty
12th May 2023

How to truly differentiate your CX programme

by
John Aves
Stormy sea with a seagull
Management
11th May 2023

CX consultancy use rises, despite 'The Big Con'

by
Rhys Fisher
A man winking with a dollar sign on his hat
Management
10th May 2023

Why most CX transformations continue to fail

by
Alex Mead
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Fail
Data
9th May 2023

The false economies of data team cost-cutting

by
Paul Laughlin
A safe with the door slightly ajar
Whitepaper
Sponsored

Creating loyal customers starts with you

loyalty
Engagement
5th May 2023

Why employee engagement is a growing CX concern

by
Neil Davey
Employee engagement

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Meet the CX Leader of the Year finalists

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