MyCustomer

Engagement

27th May 2022

Panel discussion: The role of empathy in CX

by

Empathy roundtable

Engagement

26th May 2022

How to mitigate the CX impact of supply issues

by

Thomas Wieberneit

shipping

Management

24th May 2022

How leaders can develop a service culture

by

Gangadhar Krishna

service

Technology

20th May 2022

Empower customers to be their own heroes

by

Sue Nabeth Moore

Empowering your customers to be their own heroes

Loyalty

19th May 2022

What Netflix’s customer crisis teaches us about CX

by

Netflix

Engagement

18th May 2022

"CX leaders... don't be the postman!"

Cazoo Nick Macfarlane

Data

16th May 2022

Measuring CX ROI is hampered by meaningless means

by

Peter Dorrington

ROI

CRM

12th May 2022

SAP Sapphire 2022: Why is CX being sidelined?

by

Paul Greenberg and Brent Leary

sapphire

Channels

12th May 2022

Will Musk kill Twitter customer service?

by

Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Engagement

11th May 2022

Hyper-personalisation: The future of CX?

by

Michael Hinshaw

astronaut

Voice of the Customer

10th May 2022

"Be prepared to challenge executives with insight"

Manuela Pifani

Engagement

9th May 2022

How to respond to complaints about your prices

by

Money

Technology

6th May 2022

Is proactive service causing more harm than good?

by

Outreach programmes failing two-thirds of customers

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