MyCustomer

Engagement

Debunking the myth that CX & EX are linked

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customer experience connected to employee experience
Report
Sponsored

Leading contact centre teams through change

front cover
Ebook
Sponsored

How to create social media content that shines

orlofc
Loyalty

How to create a customer health dashboard

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Customer health
Engagement

CX Leader Sessions: View all shows on-demand now

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Banner
Data

Why the single customer view fell out of favour

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single customer view
Engagement

5 ways LEGO has brought customers into the company

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lego customer experience
Voice of the Customer

Tips for before during & after customer interviews

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Customer interviews
Voice of the Customer

Watch on-demand: How to thwart survey fatigue

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voc
Channels

Fewer excuses and more empathy, demand customers

by
Loyalty
Engagement

Aligning front office & back office for better CX

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Front office back office CRM
Management

Review: Get your stuff and get out! by Bryan Horn

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Book review
Voice of the Customer

Turn your data lake into a flow of insights

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data lake
Engagement

Should CX leaders aspire to obsolescence?

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cx leaders obsolete

Pages