MyCustomer

Loyalty

4th May 2022

WATCH NOW: What’s gone wrong with the CX world?

by

What's gone wrong with the CX world?

Data

3rd May 2022

4 ways to future-proof insights to maximise CX ROI

by

CRM future

Voice of the Customer

29th Apr 2022

When should you ask for customer feedback?

by

Maurice Fitzgerald

Customer feedback

Loyalty

28th Apr 2022

Exceptional CX is your greatest asset vs inflation

by

CX ROI money

Engagement

27th Apr 2022

"Many CX leaders take it as an interim role"

MYC'D UP with CX Leaders

Voice of the Customer

26th Apr 2022

Watch an emotional first CX Leader Session of 2022

by

CX Leader Session 2022 InMoment

Loyalty

25th Apr 2022

Why is customer satisfaction at a 17-year low?

by

Chart emotion intensity

Data

22nd Apr 2022

How to put digital empathy into practice

by

Robot empathy

Data

21st Apr 2022

CX & the changing fortunes of customer insight

by

customer insight

Contact centres

20th Apr 2022

Why patience is a virtue in transient CX roles

by

Shut up and listen

Voice of the Customer

19th Apr 2022

Which is best: Good data or great surveys?

by

Question mark

CRM

14th Apr 2022

Has Salesforce lost its way?

by

salesforce

Channels

13th Apr 2022

How to support staff in the cost-of-living crisis

by

Wellbeing of customer service staff

Pages