MyCustomer

Strategy

12th Apr 2022

S1 e1: Adi Tobias, head of CX strategy SSA, Uber

Abi Tobias, Uber

Data

11th Apr 2022

Operational CSAT: The perfect complement to NPS?

by

Numbers scores

Engagement

8th Apr 2022

The 4 most common journey mapping activation gaps

by

Michael Hinshaw

mind the gap

Channels

7th Apr 2022

Snubbed! Brands ignore customers on messaging apps

by

Shouting loud

Engagement

6th Apr 2022

New MyC study: The changing face of CX leadership

by

changing face

Loyalty

5th Apr 2022

High-impact customers are the next evolution in CX

by

Lior Arussy and Ed Murphy and Sean McDade

Impact

Loyalty

4th Apr 2022

How to stop inflation from killing your CX

by

ROI CX

Engagement

1st Apr 2022

COMING SOON: Season 2 of the CX Leader Sessions

by

sessions

Management

31st Mar 2022

How to ensure expertise in service interactions

by

Expertise needed in customer service

Ecommerce

31st Mar 2022

ON-DEMAND WEBINAR: Improve B2B selling experiences

by

PROS

Technology

31st Mar 2022

Making the case for CX tech: 12 tips for success

by

Investment

Pages