MyCustomer

Data

How to crack customer profitability analysis

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Customer profitability
Contact centres

Are your customers awful?

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Nasty unpleasant customers
Voice of the Customer

How to conduct engaging customer surveys

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Customer survey
Management

What is a culture book and how do you create one?

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Culture book
Technology

How Macmillan has risen to its digital challenges

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Macmillan rises to digital transformation challenge
Contact centres
Sponsored

4 tips to ensure your AI innovation is a success

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Robot service channels
Loyalty

5 ways CX leaders can cope with company politics

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How to cope with company politics
CRM

Roundtable: The case for doing good in business

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Corporate social responsibility
Technology

The changing CX marketplace: what it all means

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The customer experience technology market has evolved with a flurry of recent high profile acquisitions
Management

6 trends that show where CSAT is being won & lost

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Latest customer satisfaction report highlights key trends for customer service and experience professionals
Management

McDonald's new CX team and the need to restructure

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McDonald's announces the creation of a customer experience team
Data

How can analytics help vulnerable customers?

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analytics files vulnerable
Engagement

Public sector must cope with digital demands

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government
Engagement

Why encouraging effortless experiences is wrong

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effortless experience

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