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MyCustomer
Engagement
29th Nov 2021
The 5 stories that shook CX in 2021
by
Neil Davey
Any Answers comment Icon
1
Loyalty
26th Nov 2021
What Abraham Maslow teaches us about customers
by
G. David Dodd
Loyalty
25th Nov 2021
CX lessons from 2021's biggest brand-builders
by
Chloe Woolger
Engagement
24th Nov 2021
3 steps to building better CX governance
by
Cassandra Nordlund and Mike Giblin
Contact centres
23rd Nov 2021
Customer service has entered the voicebot era
by
James Matthews
Engagement
22nd Nov 2021
What CX pros can learn from call centre managers
by
Daniel Ord
Engagement
19th Nov 2021
Why Transport for London is a customer-led pioneer
by
Charlie Dawson and Seán Meehan
Whitepaper
Sponsored
MyC research: Customer journey management's rise
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Loyalty
17th Nov 2021
Is it ever OK to lie to your customers?
by
Colin Shaw
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Engagement
17th Nov 2021
6 CXLOTY applicants scoop special awards
by
Neil Davey
Ebook
Sponsored
Meet the 2021 customer experience trailblazers
Engagement
16th Nov 2021
CX Leader of the Year 2021 winner revealed!
by
Chris Ward
Technology
15th Nov 2021
How will checkout-free tech affect retail CX?
by
Rhys Fisher
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2
Contact centres
12th Nov 2021
Call centre success relies on expertise in failure
by
Suzette Meadows
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