MyCustomer

Technology

15th Mar 2023

"Chatbots will never be more human than humans"

Contact centres

13th Mar 2023

What will Salesforce Einstein GPT mean for CX?

by

salesforce

Engagement

13th Mar 2023

Creative ways to involve leaders in CX programmes

by

Aleksandra Pilniak and Friederike Niehoff

Company leadership

Management

10th Mar 2023

Prove ROI or pay the price, CX leaders warned

by

Proving ROI

Technology

9th Mar 2023

ChatGPT: 5 use cases with genuine CX value

by

Thomas Wieberneit

ChatGPT

Engagement

8th Mar 2023

Clare Muscutt, WiCX: There is a broken rung in CX

by

Clare Muscutt

Loyalty

7th Mar 2023

Reimagining CX: Avon's Gianfranco Cuzziol

by

Timothy Biddiscombe

Avon International

Engagement

6th Mar 2023

2 surprising areas requiring HR & CX collaboration

by

handshake promotion

Contact centres

2nd Mar 2023

Virtual assistants to be targeted by protestors

by

Person Carrying a Flag

Data

2nd Mar 2023

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR

Management

1st Mar 2023

Service isn't a business priority, say customers

by

Businessman with a toy wind on his back.

Strategy

28th Feb 2023

Study reveals reputational impact of COVID service

by

Grocery Shopper Wearing Mask

Engagement

27th Feb 2023

A single executive chief customer officer is wrong

by

chief customer officer

Loyalty

24th Feb 2023

How to increase prices without losing customers

by

ROI CX

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