MyCustomer

Loyalty

15th Jun 2022

How do you design CX for high-value customers?

by

Design

Data

13th Jun 2022

Will customer data exploitation damage CX?

by

Suvish Viswanathan

Data exploitation

Loyalty

10th Jun 2022

How to measure how much your customers trust you

by

Handshake hire journey manager

Management

8th Jun 2022

Why you need more than just experience in CX

by

Customer experience study

Loyalty

7th Jun 2022

A fifth of brands have let CX quality slide

by

chart cx index

Loyalty

7th Jun 2022

"Understanding customers doesn't have to be hard"

Craig Antonucci, Autocar Trucks

Loyalty

6th Jun 2022

Poor CX leaders use NPS - but NPS isn't the issue

by

Question

Engagement

1st Jun 2022

3 things you can do to foster a more inclusive CX

by

Fostering a more inclusive CX

Data

31st May 2022

How to drive CX ROI through insurance analytics

by

John Aves and William Beresford

folder

Engagement

30th May 2022

Why has CX become over-complicated?

by

complicated

Engagement

27th May 2022

Panel discussion: The role of empathy in CX

by

Empathy roundtable

Engagement

26th May 2022

How to mitigate the CX impact of supply issues

by

Thomas Wieberneit

shipping

Management

24th May 2022

How leaders can develop a service culture

by

Gangadhar Krishna

service

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