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Transform your contact centre
Engagement
3rd Aug 2022
What does it take to be CX Leader of the Year?
by
Neil Davey
Management
2nd Aug 2022
Sony & Adidas named amongst service list of shame
by
Rhys Fisher
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2
Engagement
2nd Aug 2022
Engage22 & the opportunity to evolve CX with EX
by
Paul Greenberg
Voice of the Customer
29th Jul 2022
Why your customer feedback data isn't actionable
by
Sue Duris
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7
Engagement
28th Jul 2022
How to make CX the cornerstone of a merger
by
John Aves
Engagement
27th Jul 2022
Manufacturing needs a CX remodel
by
Simon Noakes
Technology
26th Jul 2022
Contact centres close to breaking point
by
Rhys Fisher
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Technology
25th Jul 2022
Why we need a new way to look at CX technologies
by
Paul Greenberg
Voice of the Customer
21st Jul 2022
Help! My NPS is failing! What should I do?
by
Beth Karawan
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1
Engagement
20th Jul 2022
What are the challenges impeding CX improvements?
by
Michael Chiu
Technology
20th Jul 2022
Why is best-of-breed CX tech being snubbed?
by
Rhys Fisher
Engagement
19th Jul 2022
Re-skill, up-skill and transform your workforce
by
Michael Hinshaw
Engagement
18th Jul 2022
How to stop your customers' bad behaviour
by
Jim Tincher
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