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MyCustomer
Engagement
30th Jan 2023
Five steps to avoiding B2B CX failure in 2023
by
Maurice Fitzgerald
Ebook
Sponsored
How Foot Locker created personalised experiences
Loyalty
27th Jan 2023
Companies never read feedback, customers complain
by
Rhys Fisher
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2
Data
26th Jan 2023
"Be happy being the minority voice in the room"
Engagement
26th Jan 2023
CX strategy checklist: 7 priorities for 2023
by
Zhecho Dobrev
Engagement
24th Jan 2023
Staff strikes spell CX trouble for Amazon
by
Neil Davey
Data
24th Jan 2023
Data is king - but do the means justify the ends?
by
Nina Müller
Technology
23rd Jan 2023
Self-service strategies of successful CX leaders
by
Rhys Fisher
Advertisement
Engagement
19th Jan 2023
How Barnes & Noble has turned around its fortunes
by
Neil Davey
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6
Engagement
18th Jan 2023
What are the pioneers of CX predicting for 2023?
by
Colin Shaw
Technology
17th Jan 2023
"Firms haven't invested enough in frontline staff"
Loyalty
17th Jan 2023
The new skills customer success teams must acquire
by
Nikola Mijic
Engagement
16th Jan 2023
How CX leaders make CX a company-wide concern
by
Neil Davey
Engagement
13th Jan 2023
Rating the accuracy of last year's CX predictions
by
Peter Dorrington
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