MyCustomer

Voice of the Customer

9th Nov 2022

Make customer advisory board meetings successful

by

Customer advisory board

Data

9th Nov 2022

My key performance indicators are not moving! Why?

by

KPIs

Management

8th Nov 2022

Service managers fear winter of discontent

by

Customer service reaches tipping point - Cold man with scarf and hat

Engagement

4th Nov 2022

How AI can improve CX throughout customer journeys

by

Artificial intelligence

Management

3rd Nov 2022

Forrester's grim forecast for CX management

by

Binoculars

Engagement

2nd Nov 2022

REVEALED: Winner of CX Leader of the Year 2022!

by

Winner revealed

Management

31st Oct 2022

CX lessons from previous economic downturns

by

Christopher Sladdin and Andrew Schumacher

Downturn

Channels

28th Oct 2022

Will Musk kill Twitter customer service?

by

Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Engagement

26th Oct 2022

CXLOTY 2022: 4 highly commended entrants revealed!

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Highly commended

Contact centres

25th Oct 2022

3 call centre horror stories as told by customers

by

Terror horror

Contact centres

24th Oct 2022

How is quiet quitting impacting contact centres?

by

Peter Dorrington

Agent voice of employee

Technology

21st Oct 2022

Is location the next CX battleground?

by

Location

Management

20th Oct 2022

Should retailers charge customers for returns?

by

Customer returns

Data

19th Oct 2022

7 questions to ask your market research provider

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Question mark

Pages