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MyCustomer
Contact centres
18th Oct 2022
Vulnerable customers struggling for service
by
Rhys Fisher
Engagement
17th Oct 2022
What are the key emotions in employee experience?
by
Zhecho Dobrev
Data
14th Oct 2022
What Moneyball teaches us about customer metrics
by
Gerry Brown
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1
Engagement
13th Oct 2022
What CX leaders must consider in economic crises
by
Neil Davey
Strategy
12th Oct 2022
4 steps to creating stronger customer case studies
by
G. David Dodd
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1
Loyalty
11th Oct 2022
Is loyalty impacted by the cost-of-living crisis?
by
Scott Logie
Research
Sponsored
Do you rate contact centre customer service?
Contact centres
7th Oct 2022
Consumers reveal their contact centre grievances
by
Rhys Fisher
Advertisement
Management
7th Oct 2022
Retailers ignoring 42% of customer enquiries
by
Rhys Fisher
Engagement
6th Oct 2022
6 reasons why standard CX thinking stinks
by
Jack Springman
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1
Management
5th Oct 2022
Is inflation influencing service standards?
by
Neil Davey
Engagement
4th Oct 2022
FCA's new Consumer Duty: How it can drive growth
by
Dr. Graham Hill
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3
Loyalty
3rd Oct 2022
Customer relationship costs vs benefits - revealed
by
Zhecho Dobrev
Data
30th Sep 2022
Building your insight team's internal reputation
by
Paul Laughlin
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