MyCustomer

Technology

20th May 2022

Empower customers to be their own heroes

by

Sue Nabeth Moore

Empowering your customers to be their own heroes

Loyalty

19th May 2022

What Netflix’s customer crisis teaches us about CX

by

Netflix

Engagement

18th May 2022

"CX leaders... don't be the postman!"

Cazoo Nick Macfarlane

Data

16th May 2022

Measuring CX ROI is hampered by meaningless means

by

Peter Dorrington

ROI

CRM

12th May 2022

SAP Sapphire 2022: Why is CX being sidelined?

by

Paul Greenberg and Brent Leary

sapphire

Engagement

11th May 2022

Hyper-personalisation: The future of CX?

by

Michael Hinshaw

astronaut

Voice of the Customer

10th May 2022

"Be prepared to challenge executives with insight"

Manuela Pifani

Engagement

9th May 2022

How to respond to complaints about your prices

by

Money

Technology

6th May 2022

Is proactive service causing more harm than good?

by

Outreach programmes failing two-thirds of customers

Loyalty

4th May 2022

WATCH NOW: What’s gone wrong with the CX world?

by

What's gone wrong with the CX world?

Data

3rd May 2022

4 ways to future-proof insights to maximise CX ROI

by

CRM future

Voice of the Customer

29th Apr 2022

When should you ask for customer feedback?

by

Maurice Fitzgerald

Customer feedback

Loyalty

28th Apr 2022

Exceptional CX is your greatest asset vs inflation

by

CX ROI money

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